What is Hootsuite Social Media Management Enterprise?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management Enterprise?
Pros
- Respectful
- Efficient Service
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Post Archival
Campaign Execution
Social Asset Management
Dashboards and Visualization
Social Response Management
Contextual Analysis
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Customization
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Hootsuite Social Media Management Enterprise Reviews
Nicolas M.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2022
great, reliable product although it's a bit pricey
Likeliness to Recommend
What differentiates Hootsuite Social Media Management Enterprise from other similar products?
Simplified user governance features is very practical for large groups with several Business Unit. Integrated URL shortener Many data monitoring export features
What is your favorite aspect of this product?
The ability to pause all communication for the entire organisation is a must in case of crisis Boards and streams are easy to share with other users The key account team is really professionaland easy to catch.
What do you dislike most about this product?
The design of the platform is a bit outdated, which leads to UX fails in some case It misses a way to monitor user adoption on the platform
What recommendations would you give to someone considering this product?
implement an in-house training policy as adoption can take months for collaborators negotiate prices and free licenses
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
Cons
- Less Transparent
Please tell us why you think this review should be flagged.
Xavier V.
- Role: C-Level
- Industry: Entertainment
- Involvement: End User of Application
Submitted Feb 2022
Scheduling unlimited posts from a single dashboard
Likeliness to Recommend
What differentiates Hootsuite Social Media Management Enterprise from other similar products?
While most of the solutions available either just let you manage ads and analytics, HootSuite Social Media Management Enterprise allows multiple social media accounts (50+) to be connected to a single dashboard and have their publications programmed. What's great also is that messages can be accessed in a single place, hereby saving a lot of time, from accessing multiple accounts to replying to messages, posts and comments.
What is your favorite aspect of this product?
I love the fact that on the Enterprise plan, our support team are automatically assigned posts or comments to respond This automated feature really take social media management and monitoring to a whole new level, optimizing our sales. Customer support also is amazing, being available 24/7 for any query.
What do you dislike most about this product?
The pricing for the Business and Enterprise plans are a little expensive in my opinion. These should be adjusted accordingly.
What recommendations would you give to someone considering this product?
Hootsuite offers a full 30-days free trial where you can test all of their features. Do give it a try. The single fact that it let you preview how your posts will look like when published will make you fall in love with the solutions and adopt it for the long term Overall, Hootsuite Social Media Management Enterprise is one of the best available solutions when it comes to managing multiple social media accounts in a professional way. I recommend.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Joana F.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2022
Easy to use
Likeliness to Recommend
What differentiates Hootsuite Social Media Management Enterprise from other similar products?
The reliability of the data we get
What is your favorite aspect of this product?
Costumizable repiorts
What do you dislike most about this product?
Some paid report data
What recommendations would you give to someone considering this product?
Do a free trial to learn if the is the perfect product for your company
Pros
- Trustworthy
- Saves Time
- Transparent
- Reliable
Please tell us why you think this review should be flagged.
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