Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
HootSuite

Hootsuite Social Media Management Enterprise

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Hootsuite Social Media Management Enterprise
8.9 /10

What is Hootsuite Social Media Management Enterprise?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management Enterprise won the following awards in the Social Media Management - Enterprise category

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Hootsuite Social Media Management Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management Enterprise?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Efficient Service
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 86

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

89

Social Media Channel Integration Outbound

88

Social Post Archival

88

Campaign Execution

87

Social Asset Management

87

Dashboards and Visualization

87

Social Response Management

86

Contextual Analysis

84

Trend Analysis

84

Sentiment Analysis

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Availability and Quality of Training

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Quality of Features

85

Vendor Support

84

Ease of Customization

84

Ease of Data Integration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Hootsuite Social Media Management Enterprise Reviews

Carlos B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Administration and management of social networks

Likeliness to Recommend

7 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

It is a little more expensive than other similar tools, I would like it to be adapted to smaller companies, and could be more accessible, since its use is really representative for our labor management and commercial impulse.

What is your favorite aspect of this product?

The use of Hootsuite has been very useful for us to converge all our work in one place, it makes it much easier for us to be able to visualize the interactions of our social networks on a single platform and manage time and publications correctly, all always in a efficient. We manage Facebook and Instragram, interact with our clients, promote our brand, generate traffic and build trust thanks to better marketing management. It has a comfortable and active interface, easy to use. In addition to this, it offers training for learning on a scale, which helps us to improve our work and make our day-to-day management much easier.

What do you dislike most about this product?

It has happened to me a few times that Hootsuite throws errors when we try to upload scheduled posts, which is quite tedious and requires me to manually enter my Instagram or Facebook and do it myself, which ends up being a bit more of the same and ends losing its purpose.

What recommendations would you give to someone considering this product?

Achieve great measures of management of social networks, marketing and interaction with clients, in addition to achieving a comfortable and integrated work. I recommend Hootsuite so that you enter a different level and can achieve a much broader interaction with each of your clients.

Pros

  • Continually Improving Product
  • Trustworthy
  • Respectful
  • Fair

Poulomi R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great social media platform"

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

the program is very easy to use than other programs.

What is your favorite aspect of this product?

For managing many social media accounts, Hootsuite is a fantastic choice. It provides access to a wide range of popular social networking sites. Everything has a newness to it.

What do you dislike most about this product?

It may become a bit confusing at times. Any program that has to be trained will always have issues. Rather than building a whole new social media platform, the idea should be to replicate existing ones.

What recommendations would you give to someone considering this product?

This is a must-have if you plan on using social media scheduling. It may get boring to utilize on a regular basis if you do so often.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Effective Service

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Top of the line, if your team can afford it

Likeliness to Recommend

8 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

From social management to reporting and listening, Hootsuite remains one of the most thorough, comprehensive social tools I've ever used. It can be difficult to justify the price depending on your team's needs, but it truly goes above and beyond.

What is your favorite aspect of this product?

The social listening abilities are second to none, and they've clearly spent a lot of time and effort expanding these capabilities and growing.

What do you dislike most about this product?

It's one of the more costly options, which can make it tough to justify based on your team's size and needs.

What recommendations would you give to someone considering this product?

If you can afford it, definitely consider Hootsuite for your social management needs. From daily tasks like scheduling to in-depth listening and sentiment tools, it's the Cadillac of social tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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