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Looker

Composite Score

8.1 /10

CX Score

8.4 /10

37 Reviews Write a Review

Claim Software

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details

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Awards & Recognition

Looker won the following awards in the Sales Analytics category

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5 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

2% Negative

4% Neutral

94% Positive

Pros

Over Delivered
Trustworthy
Fair
Altruistic

Feature Ratings

Average 84

Dashboard

Predictive Time-Series Reporting & Analytics

Data Ingestion and Interoperability

Pipeline Planning

Intelligent Alerts and Notifications

Collaboration

Scenario Analysis

Territory Analytics and Management

Predictive Sales Forecasting

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Also Featured in...

Business Intelligence & Analytics - Midmarket

Score 8.4

View Looker in this category (opens in a new tab)

Customer Intelligence

Score 8.2

View Looker in this category (opens in a new tab)

Looker Reviews

Adam W.

Role: Consultant
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Differentiator for business analytics

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

Incredibly easy self navigation analytics with next level insights and visuals.

What is your favorite aspect of this product?

The dashboard capabilities

What do you dislike most about this product?

The email schedule option doesnt seem to always work and it's never clear if it's an issue with looker or the recipient's email

What recommendations would you give to someone considering this product?

definitely strongly consider it

Pros

Performance Enhancing
Unique Features
Security Protects
Helps Innovate

Cons

Less Effective Service
Wastes Time

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Fanatastic Product, High performance, a bit pricey

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brent G.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Users Love Looker! Some features feel old-school.

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

Ease of use and user understanding.

What is your favorite aspect of this product?

User friendly. Extremely customizable.

What do you dislike most about this product?

Other BI tools offer a more new-school approach in their displays and dashboards. Drag-and-drop feature is a missing feature in designing dashboards. Their "click-and-drop" approach is weird.

What recommendations would you give to someone considering this product?

Try it out with your users!

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Looker

What is Looker?

Company Details

Need Assistance?

Awards & Recognition

Looker Ratings

85 Likeliness to Recommend

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Looker?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Business Intelligence & Analytics - Midmarket

Customer Intelligence

Looker Reviews

Adam W.

Differentiator for business analytics

Likeliness to Recommend

Pros

Cons

Fanatastic Product, High performance, a bit pricey

Likeliness to Recommend

Pros

Brent G.

Users Love Looker! Some features feel old-school.

Likeliness to Recommend

Pros

Most Popular Looker Comparisons

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2
Since last award

Feature Ratings

Dashboard

Predictive Time-Series Reporting & Analytics

Data Ingestion and Interoperability

Pipeline Planning

Intelligent Alerts and Notifications

Collaboration

Scenario Analysis

Territory Analytics and Management

Predictive Sales Forecasting

Visual Pipeline Monitoring

Artificial Intelligence-Based Insights

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation