Gong.io Inc.

Gong

Composite Score

8.4 /10

CX Score

8.4 /10

41 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gong won the following awards in the Sales Coaching category

Filter By

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

93 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

3% Negative

10% Neutral

87% Positive

Pros

Trustworthy
Fair
Effective Service
Unique Features

Feature Ratings

Average 87

Coaching Notes

Call Ingestion

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

LMS Integration

AI Feedback

AI Simulation Training

Application Integration

Video Practice

Custom Scorecard Templates

Vendor Capability Ratings

Average 83

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.1

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.4

View Gong in this category (opens in a new tab)

Gong Reviews

Jose L.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Customer flame connection and product sales

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

With good basic knowledge for Gong we had the ability to manage our follow-ups, manage deals, track a whole past history with key accounts, as well as collaborate and win with all parties within the company as well as to contact in front of the customer, improving behavior with respect to call behavior statistics.

What is your favorite aspect of this product?

We have a lot of reach at the level of connections and customer control through tools such as recordings of all calls to our customers and prospects for our sales team to take care of the situation, adjusting and configuring messages, getting feedback for positive reviews and good company appearance, taking into account preparation for next steps and calls with tracking behavioral statistics.

What do you dislike most about this product?

As a method to help us as a company and keep an order of files would be to be able to record for future inconveniences (with customers or any type of user) and save it in a cloud and storage of other platforms import it to gong with just one click for less compilations when uploading a file stored elsewhere as well as improving the transcripts for the fact of not being completely accurate with users or words.

What recommendations would you give to someone considering this product?

With Gong we can say that it is a very suitable program for small and medium companies that need a certain service such as sales organizations or products through calls, it is recommended by the simplicity of tools such as call tracking that acts in terms of knowing where your team is delayed in calls or what blockages occur more frequently and make changes to improve their growth at the level of the subordinate as quality of service.

Pros

Unique Features
Inspires Innovation
Saves Time
Respectful

Kristin M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use

Likeliness to Recommend

7 /10

What differentiates Gong from other similar products?

Gong is easily integrated and intuitive to use.

What is your favorite aspect of this product?

Call coaching.

What do you dislike most about this product?

The quality of the audio transcription is highly disappointing.

What recommendations would you give to someone considering this product?

I would suggest that you consult your end users about similar solutions they may have used in the past and their opinions on those as well as Gong.

Pros

Trustworthy
Altruistic
Friendly Negotiation
Security Protects

Cons

Commodity Features

Wan N.

Role: Consultant
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Great Call Review Software

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong has AI powered insights to tell which part went how and the overall scoring of the calls. It shows key areas of actions needed to be focused on from the calls and the action points to note.

What is your favorite aspect of this product?

My favourite aspect is that I can find calls by the titles and send them forward to clients right from those calls. I can send customisable links to clients for them to review. When they access the calls, I would get a notification about that too.

What do you dislike most about this product?

I was unable to find some recordings of some of the calls, I think those were mostly due to lack of integration with Zoom or Google.

What recommendations would you give to someone considering this product?

For constants, Gong is a fantastic product to view the calls and dissect the recordings by performance.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Caring

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Gong Ratings

90 Likeliness to Recommend

1 Since last award

93 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Gong Reviews

Jose L.

Customer flame connection and product sales

Likeliness to Recommend

Pros

Kristin M.

Easy to use

Likeliness to Recommend

Pros

Cons

Wan N.

Great Call Review Software

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Coaching Notes

Call Ingestion

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

LMS Integration

AI Feedback

AI Simulation Training

Application Integration

Video Practice

Custom Scorecard Templates

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization