Gong.io Inc.

Gong

Composite Score

8.4 /10

CX Score

8.4 /10

41 Reviews Write a Review

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What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Sales Coaching category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

93 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

3% Negative

10% Neutral

87% Positive

Pros

Trustworthy
Fair
Effective Service
Unique Features

Feature Ratings

Average 87

Coaching Notes

Call Ingestion

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

LMS Integration

AI Feedback

AI Simulation Training

Application Integration

Video Practice

Custom Scorecard Templates

Vendor Capability Ratings

Average 83

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.1

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.4

View Gong in this category (opens in a new tab)

Gong Reviews

Kabir Ahmed K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Best Call Coaching tool, justifies the price.

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Ten notes they provide for each of the calls are very detailed. I can share snippets to the team members and other customers. When I need to send the call recording to the customers, I prefer Gong recording over zoom.

What is your favorite aspect of this product?

Talk track, AI-powered insights, the ability to customize and analyze calls.

What do you dislike most about this product?

The talk ratio they highlight in each call is not the most relevant parameter to judge for every call.

What recommendations would you give to someone considering this product?

Improvements could be made to the audio transcription feature so that pulls up words more accurately.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Rahim W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use, the perfect product for sales teams!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

The ease of use is probably the best part about this product. The opportunity to review sales calls and have it broken down by keywords and topics.

What is your favorite aspect of this product?

The ease of use is probably the best part about this product. The opportunity to review sales calls and have it broken down by keywords and topics.

What do you dislike most about this product?

I honestly do not have any dislikes in regards to this product. Every aspect that I've used with this program has been perfect!

What recommendations would you give to someone considering this product?

If you're into sales, USE THIS PRODUCT!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Best call recording software

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

They've just clearly invested more into the product judging by UX, breadth of features and other capabilities

What is your favorite aspect of this product?

being able to go back to calls and use those notes to better serve customers

What do you dislike most about this product?

Ai doesn't always transcribe well

What recommendations would you give to someone considering this product?

If you have a sales team and they are running deals that take multiple calls. It's 100% worth it. besides the coaching you also can focus in on calls and not worry about taking proper notes

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Gong Ratings

90 Likeliness to Recommend

1 Since last award

93 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Gong Reviews

Kabir Ahmed K.

Best Call Coaching tool, justifies the price.

Likeliness to Recommend

Pros

Rahim W.

Easy to use, the perfect product for sales teams!

Likeliness to Recommend

Pros

Daniel B.

Best call recording software

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Coaching Notes

Call Ingestion

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

LMS Integration

AI Feedback

AI Simulation Training

Application Integration

Video Practice

Custom Scorecard Templates

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization