What is Gainsight Customer Success?
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gainsight Customer Success?
Pros
- Acts with Integrity
- Respectful
- Fair
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Framework
Data Visualization
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
Sentiment Analytics
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Gainsight Customer Success Reviews
Kella M.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2024
Easy in using product, clearing customer isssues
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Easy to use and maintenance is very good . Successful in enchanting and involving with customers.
What is your favorite aspect of this product?
Resolving customer issues
What do you dislike most about this product?
There is no disliking about this product.
What recommendations would you give to someone considering this product?
If it is better , when UI changes are changed
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Geetanand sagar E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
A super product for customer success
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Dashboard creation and analysis of the analytical information make difference
What is your favorite aspect of this product?
The analytical and customer success report with The importance of technology aspects
What do you dislike most about this product?
Nothing to dislike like this make the pricing to be noted
What recommendations would you give to someone considering this product?
With the help of the analytical reports are the main aspects of the product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sai G.
- Role: Operations
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Aug 2024
"Extremely Good"
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Good Customization.
What is your favorite aspect of this product?
User Friendly.
What do you dislike most about this product?
Customer support need to be more effective,
What recommendations would you give to someone considering this product?
It provides a good seamless experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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