What is Gainsight Customer Success?
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gainsight Customer Success?
Pros
- Acts with Integrity
- Respectful
- Fair
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Framework
Data Visualization
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
Sentiment Analytics
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Gainsight Customer Success Reviews
Potnuru B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Fantastic product
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Quality of Gainsight
What is your favorite aspect of this product?
Everything
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
Try it take once and make your decision worthy
Pros
- Acts with Integrity
- Client's Interest First
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Varun Chowdary K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Great service with useful features
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
I mostly like the analytics and service I got during my peak hours. Even for small queries, their team responds immediately and resolves the issues. And finally the service is active in almost all segments.
What is your favorite aspect of this product?
Data analytics and service delivery
What do you dislike most about this product?
As of now nothing
What recommendations would you give to someone considering this product?
You directly contact their team, explain your requirements then they will take care of everything.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Caroline L.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Integral to the day to day running of CS
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Its the leader in the field - grows and innovates
What is your favorite aspect of this product?
Ease of use - great to see healthscores and also dashboards are a game changer
What do you dislike most about this product?
can be over complicated if not set up well
What recommendations would you give to someone considering this product?
have a good administrator
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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