Gainsight Customer Success Logo Award Winner Product Badge
Gainsight Customer Success Logo Award Winner Product Badge
Gainsight

Gainsight Customer Success

Composite Score
8.6 /10
CX Score
8.7 /10
Gainsight Customer Success
8.6 /10

What is Gainsight Customer Success?

Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

Company Details


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Awards & Recognition

Gainsight Customer Success won the following awards in the Voice of the Customer category

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Gainsight Customer Success Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight Customer Success.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight Customer Success?

4% Negative
0% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Fair
  • Transparent

Feature Ratings

Average 83

API Framework

87

Data Visualization

85

Questionnaire Design/Survey Builder

84

Alerts

83

Text Analytics

83

Dashboards, Analytics and Reporting

81

Sentiment Analytics

80

Multi-Channel Data Collection

79

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

83

Ease of Data Integration

83

Ease of Implementation

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

81

Availability and Quality of Training

81

Gainsight Customer Success Reviews

JAGADESH G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic

Likeliness to Recommend

5 /10

What differentiates Gainsight Customer Success from other similar products?

Relevant with the current trend and technology

What is your favorite aspect of this product?

Crowd puller

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

I just want everyone to use and gain experience

Pros

  • Effective Service
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Great product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bayikati S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Excellent service and product

Likeliness to Recommend

10 /10

What differentiates Gainsight Customer Success from other similar products?

Good in knowledge providing, easy solving problems

What is your favorite aspect of this product?

Easy to use and problem solving

What do you dislike most about this product?

Ui interface

What recommendations would you give to someone considering this product?

Easy in using and very knowledgeable

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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