Gainsight Customer Success Logo Award Winner Product Badge
Gainsight Customer Success Logo Award Winner Product Badge
Gainsight

Gainsight Customer Success

Composite Score
8.6 /10
CX Score
8.7 /10
Gainsight Customer Success
8.6 /10

What is Gainsight Customer Success?

Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

Company Details


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Awards & Recognition

Gainsight Customer Success won the following awards in the Voice of the Customer category

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Gainsight Customer Success Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight Customer Success.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight Customer Success?

4% Negative
0% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Fair
  • Transparent

Feature Ratings

Average 83

API Framework

87

Data Visualization

85

Questionnaire Design/Survey Builder

84

Alerts

83

Text Analytics

83

Dashboards, Analytics and Reporting

81

Sentiment Analytics

80

Multi-Channel Data Collection

79

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

83

Ease of Data Integration

83

Ease of Implementation

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

81

Availability and Quality of Training

81

Gainsight Customer Success Reviews

Alyssa W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Great Customer Success Tool

Likeliness to Recommend

9 /10

What differentiates Gainsight Customer Success from other similar products?

Haven't used another product like this. Were just using Salesforce to track previously.

What is your favorite aspect of this product?

Really useful for customer success to measure health of customer relationships and stay on top of needs

What do you dislike most about this product?

Takes some training to learn all of the features

What recommendations would you give to someone considering this product?

Great tool to track customer journey.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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