Freshworks

Freshsales

Composite Score

7.5 /10

CX Score

7.7 /10

81 Reviews Write a Review

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In Partnership With SelectHub

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 82

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Also Featured in...

Sales Engagement Platforms

Score 8.1

View Freshsales in this category (opens in a new tab)

Lead Management

Score 7.7

View Freshsales in this category (opens in a new tab)

Freshsales Reviews

Mary S.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Freshsales helps you achieve marketing objectives

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

I do all of my own work. My requirements are met by the program, which allows me to keep track of my contacts with clients. The CRM system is one of my favorites since it is so simple to use that it is difficult to tell out from other systems.

What is your favorite aspect of this product?

The user interface is simple to grasp, and the process of getting started is also quite straightforward. They're always willing to help and provide us great suggestions for CRM sites to check out. Every member of the chat support staff has been really helpful. In addition, I believe the cost is reasonable for most businesses.

What do you dislike most about this product?

There has to be a lot more intelligence in the integrations with internal email providers like Mailchimp. In addition, the plugin doesn't allow us to make any changes to client information. We'd like it a lot if the plugin allowed us to make changes to the lead information directly. In addition, the remarks include no hyperlinks.

What recommendations would you give to someone considering this product?

I believe the cost to small enterprises is substantial. Larger firms may also benefit from it, although they may choose to upgrade to more complicated software in the future. Freshsales also provides a wide range of useful integrations. I think it's also ideal for teams of people from various regions to collaborate on projects. All of the users' data is up to date and in sync.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2022

Freshsales Software, Freshworks CRM

Likeliness to Recommend

7 /10

Pros

Caring
Efficient Service
Effective Service
Respectful

Luis A.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Freshwork Effective way to know what customer want

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

We use this software to monitor our website selling natural products and foods. It is a great tool to know what the customer is doing inside the site, which are the sections he is looking for the most and in that way to know the customer's taste and attract more future buyers.

What is your favorite aspect of this product?

We use a lot of forms on our website to collect information from our customers and know their suggestions. With this form, we can create pre-designed marketing campaigns via email, to publicize our weekly offers. The chat is very good, we have not had any problems with it and we can communicate with our customers in real time.

What do you dislike most about this product?

It is hard at first to understand the program and perhaps the learning curve is a little slow, but once familiar with the system, it is quite profitable for the business, as sales have increased. When we try to make phone calls from the program, the program becomes cumbersome.

What recommendations would you give to someone considering this product?

This tool is being very useful for the profitability of our business, because it is the only software that so far has answered all the questions we had about the tastes of customers and how to attract more buyers on our website. Undoubtedly 100% recommended.

Pros

Reliable
Enables Productivity
Unique Features
Respectful

Freshsales

What is Freshsales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Freshsales Ratings

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Engagement Platforms

Lead Management

Freshsales Reviews

Mary S.

"Freshsales helps you achieve marketing objectives

Likeliness to Recommend

Pros

Freshsales Software, Freshworks CRM

Likeliness to Recommend

Pros

Luis A.

Freshwork Effective way to know what customer want

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization