Freshworks

Freshsales

Composite Score

7.8 /10

CX Score

7.9 /10

81 Reviews Write a Review

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In Partnership With SelectHub

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 82

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Also Featured in...

Sales Engagement Platforms

Score 8.4

View Freshsales in this category (opens in a new tab)

Lead Management

Score 8.0

View Freshsales in this category (opens in a new tab)

Freshsales Reviews

Nataliea L.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

FreshSales is an extremely helpful application.

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

It’s really easy to use. Automation of their Sales Sequence where we can send an email to users once the contact is formed or the standing is changed. It mechanically sends the mail to contacts. It reduces hands and is so easy to create.

What is your favorite aspect of this product?

It’s a platform that supported sales automation and managing potential clients, it permits us to grasp the interaction of the clients, and their marketing information and to know the worth that it can have for the industrial processes and this helps us to know everything concerning the clients, potential customers and helps to search out new customers, except giving options to establñish a better use, it contains a well-structured calendar, customized chats, sales arguments and updates with an administrator for the campaigns, it conjointly encompasses an affordable cost with time.

What do you dislike most about this product?

They have so many options but what I dislike is once I write a mail from fresh salespeople who are in cc, their contacts are conjointly created within the CRM. Therefore I even have to delete them manually.

What recommendations would you give to someone considering this product?

It’s an awfully smart service to use as a management tool for your work groups as a result it helps you supply them an easy, straightforward and safe use, it offers them functions wherever they will work without any drawback and you’ll be able to offer them benefits, and this assist increases your organization relationships and offer better alternatives to your potential customers.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Eunice T.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Highly functional and customizable

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

It's a fully customizable app so I was able to change tye dashboards to suit how we view our contacts and other data. There are customizable contact life cycle stages so we are able to see where each contact is in the customer journey

What is your favorite aspect of this product?

Workflow automations for our sales team so they get to set up welcome emails, renewals and reengagement outreach to send automatically, and all the features that make it easier to nurture leads at the right time without manual effort

What do you dislike most about this product?

It is a bit a tedious process to do analysis on large datasets and the solution can do better if they can easily provide reports directly from a sales pipeline

What recommendations would you give to someone considering this product?

Easy-to-use platform providing a great entry-level tool and as your business grows, you can upgrade to one of the paid plans for more usability, and you can integrate it with other Freshworks products to get a more robust solution

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Freshworks Amazing CRM Tool for Professionals!

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Freshsales

What is Freshsales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Freshsales Ratings

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Engagement Platforms

Lead Management

Freshsales Reviews

Nataliea L.

FreshSales is an extremely helpful application.

Likeliness to Recommend

Pros

Eunice T.

Highly functional and customizable

Likeliness to Recommend

Pros

Freshworks Amazing CRM Tool for Professionals!

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization