Freshworks

Freshsales

Composite Score

7.8 /10

CX Score

7.9 /10

81 Reviews Write a Review

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 82

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Also Featured in...

Sales Engagement Platforms

Score 8.4

View Freshsales in this category (opens in a new tab)

Lead Management

Score 8.0

View Freshsales in this category (opens in a new tab)

Freshsales Reviews

Christian L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Close deals fast and easy using FreshSales

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Freshsales is easy to use and setup.It is highy customizable and offers more automations.It offers a transaparenet pricing plan and scalable CRM solution.Freshsales accelelrates sales cycle ,improve productivty and revenue.

What is your favorite aspect of this product?

I like the automation feature it provides has it has helped our sales team focus more on selling rather than manual data entry.It automates the process of assigning leads to sales representatives located in different locations and bulk emailing.As a Sales manager i love how easy it is to generate reports and to be able to analyze and forecast sales.In one dashboard i can manage all my work such as leads

What do you dislike most about this product?

I haven't come across any issues of concern for the time i have been using the product.

What recommendations would you give to someone considering this product?

FreshSales scales with you and is the best alternative to to other CRM out there.It is affordable and easy to adopt to.With Freshsales closing deals is easy and fast.

Pros

Effective Service
Transparent
Helps Innovate
Continually Improving Product

Dave G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2020

Hassle-free CRM platform

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

It stands out on the grounds that it gives email and telephone incorporation, event tracking, and automation all in one simple to-utilize interface. These highlights permit organizations to catch up on sale leads and oversee client connections without any problem. . It is also cost effective and reliable.

What is your favorite aspect of this product?

With Freshsales we have been able to collaborate, communicate, and increase sales productivity. It is easy to track the performance of our sales team and receive comprehensive reports as well. The user interface is easy to use and the customer support team is responsive.It also offers a free plan to users that no other CRM product in the market offers.

What do you dislike most about this product?

Customizing the dashboard is limited.

What recommendations would you give to someone considering this product?

I recommend using Freshsales for its affordable pricing plan and its array of client support options it offers. It is a great alternative for Salesforce.

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Bruce V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2020

Freshsales increases productivity of sales team

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

With an exceptionally instinctive UI and an amazing list of capabilities including AI-based lead scoring and intelligent workflow automations helps Salespeople to focus on building strong relationship with clients .Freshsales balances the correct parity with regards to highlights and value point.

What is your favorite aspect of this product?

Freshsales offers robust sales and marketing tools and increases productivity of sales team. Freshsales is a simple to-utilize platform that requires negligible onboarding, making it extraordinary for somebody who simply needs to get it and begin utilizing it. The more muddled highlights may require somewhat more onboarding time, yet there's very little you can do to get around that on the off chance that you need to get your business group to the following level.

What do you dislike most about this product?

Only that the reports needs more improvement.

What recommendations would you give to someone considering this product?

Nonetheless, Freshsales scores good grades in pretty much every classification, making this platform you ought to firmly think about paying little mind to the size of your business.

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Freshsales

What is Freshsales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Freshsales Ratings

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Engagement Platforms

Lead Management

Freshsales Reviews

Christian L.

Close deals fast and easy using FreshSales

Likeliness to Recommend

Pros

Dave G.

Hassle-free CRM platform

Likeliness to Recommend

Pros

Bruce V.

Freshsales increases productivity of sales team

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization