Freshworks Inc.

Freshmarketer

Composite Score

7.5 /10

CX Score

8.0 /10

10 Reviews Write a Review

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What is Freshmarketer?

Create personalized multichannel customer journeys at scale with Freshmarketer. Engage with buyers wherever they are and provide consistent multichannel experiences across email, WhatsApp, SMS, live chat, social media, and more using a single solution.

Company Details

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Freshmarketer Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

93 Satisfaction of Cost Relative to Value

100

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 86%
Conflict Resolution:: 90%
Strategy & Innovation:: 90%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshmarketer?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service
Wastes Time
Less Generous

Feature Ratings

Average 84

Email Templates

Contact Database

Content Authoring

Campaign Management

SPAM Compliance

Surveys and Polling

Email Delivery

Text Messaging

Dynamic Content

Basic Reporting and Analytics

Segmentation

Vendor Capability Ratings

Average 76

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Breadth of Features

Vendor Support

Freshmarketer Reviews

Karthick P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Best in class tool for SMB company to do campaign

Likeliness to Recommend

8 /10

What differentiates Freshmarketer from other similar products?

This tool standouts for all in one omni channel campaign management tool and it holds seamless integration with other Freshworks product which is the add features in this tool

What is your favorite aspect of this product?

The most interesting features and aspect about this tool is it enabled with both email marketing and CRM management together which is awesome to handle both email campaign and lead segment

What do you dislike most about this product?

The product is not loaded with lot of automation features whereas other competitors are offering advance capabilities to manage workflows and lead management process

What recommendations would you give to someone considering this product?

Need to add lot of automation and workflow options and add AI features to optimize the tool performance and value of the product

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Supriya A.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Effective Tool But Needs Modern Features and Bette

Likeliness to Recommend

10 /10

What differentiates Freshmarketer from other similar products?

intuitive drag-and-drop email builder, multi-channel engagement tools (like email, SMS, WhatsApp, and live chat), and personalized customer journeys

What is your favorite aspect of this product?

"Seamless Multi-Channel Engagement and Intuitive Automation Features

What do you dislike most about this product?

"Limited Advanced Analytics and Integration Options"

What recommendations would you give to someone considering this product?

Check your IT Ecosystem and go for the plan accordingly.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Efficient Service

Arivu N.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

user friendly marketing automation platform

Likeliness to Recommend

8 /10

What differentiates Freshmarketer from other similar products?

Freshmarketer has multi channel engagement with customer by SMS, Email, WhatsApp, Live chat, social media and others channels from the single platform The unified approach will boost the reachability and ensure the consistent communication with your audience

What is your favorite aspect of this product?

AI powered Automation - It helps to create personalized campaign, nurture leads, recover abandoned carts, improve customer retention, AI content optimizer will help you optimize the campaign content with personalized insights and content

What do you dislike most about this product?

Integration is the big challenge in this tools it can integrated with inhouse tools like Freshdesk, Fresh sales and other Freshworks products but integration with other third party tool will make issue Reporting dashboard need to optimized more effectively to deliver better result and insight for users

What recommendations would you give to someone considering this product?

User can take advantage of AI Features which is highly recommended for the users Engage with segment audience effectively and target your marketing activities effectively

Pros

Enables Productivity
Trustworthy
Caring
Acts with Integrity

Freshmarketer

What is Freshmarketer?

Company Details

Book a Free Demo Today!

Freshmarketer Ratings

84 Likeliness to Recommend

91 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Freshmarketer?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Templates The ability to create and curate email templates based off of approved brand standards.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Surveys and Polling Ability to survey customers and gather feedback.

Email Delivery The ability to send email to large number of recipients at-scale.

Text Messaging The capability to send messages by SMS in addition to email.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Freshmarketer Reviews

Karthick P.

Best in class tool for SMB company to do campaign

Likeliness to Recommend

Pros

Supriya A.

Effective Tool But Needs Modern Features and Bette

Likeliness to Recommend

Pros

Arivu N.

user friendly marketing automation platform

Likeliness to Recommend

Pros

Feature Ratings

Email Templates

Contact Database

Content Authoring

Campaign Management

SPAM Compliance

Surveys and Polling

Email Delivery

Text Messaging

Dynamic Content

Basic Reporting and Analytics

Segmentation

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Breadth of Features

Vendor Support