What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFastSpring Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FastSpring.
89 Likeliness to Recommend
99 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FastSpring?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payment Processing
Content Localization
Shopping Cart Management
ERP Integration
Catalog Management
Guided Selling
Order Management
Content Management
Multi-Storefront
Integrated Search
Reporting and Analytics
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
FastSpring Reviews
Nathalia A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2023
Toolkit packed with incredible capabilities
Likeliness to Recommend
What differentiates FastSpring from other similar products?
FastSpring is a platform that tackled all the complexities of our selling program and left us equipped with the most intelligent tools so we can encourage innovation at work, automate procedures, and better satisfy our clients. I was most amazed by its detailed reporting than by any other feature.
What is your favorite aspect of this product?
FastSpring is a tool that opens up a wealth of new possibilities for us. It simplifies the complexity of our online store and provides us with advanced features that other vendors lack, such as international merchant services, subscription control, checkout, payroll taxes, fraud protection, and much more that has proven really beneficial for us to gain better profits while cutting on working hours.
What do you dislike most about this product?
When signing up, strange little access codes are necessary. However, now that I understand that this is a security measure to prevent thieves from trying to access our valued customers' confidential material, I no longer consider this to be a drawback. Instead, I am willing to put up with this minor inconvenience while it is being continued to work out.
What recommendations would you give to someone considering this product?
I urge people to think about FastSpring because I found it to be fantastic in all of my usages, and those who do will be liberated from a lot of boring jobs. As a result of its deployment, you will be liberated from having to worry about customs, regulations, and everything else, allowing you to return to creating excellent products and offerings to please your customers, which is what you do best.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Sarah A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
A one-stop shop for all of my needs
Likeliness to Recommend
What differentiates FastSpring from other similar products?
FastSpring is the best-suited option since it is flexible and a one-stop shop for operating an online business profitably and effectively. To better drive our digital product selling store, we wanted a solution built on advanced architecture so that we have all the features we need available and ready to use.
What is your favorite aspect of this product?
The fantastic team of skilled, diverse, and creative individuals who helped make the process of setting it up and putting it into action so straightforward and easy is the first admirable thing I must highlight. The fantastic alternatives for the structure and arrangement of the store are the second great feature. The third most attractive feature is its range of payment alternatives, which not only appeal to us but also to our consumers.
What do you dislike most about this product?
FastSpring appears disorganized, therefore in order to reduce confusion, we'd prefer to have everything in one place that is simple to access. Simply managing all of our associates and sharing payments should be handled through FastSpring. They succeed in doing this, but they use different tools, which aren't necessary in my opinion.
What recommendations would you give to someone considering this product?
FastSpring is the best tool I've used for managing my online store exactly how I want it to be run, and if it can meet my extremely demanding requirements, I can confidently say that it is the application that can accommodate the requirements of everyone who wants to boost sales on his online store or want to build an online store. You can evaluate other tools, but I can guarantee that none of them will be as effective as FastSpring.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Inspires Innovation
Amber M.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
A complete e-commerce solution
Likeliness to Recommend
What differentiates FastSpring from other similar products?
We get an easy way to sell our goods online thanks to FastSpring. We were able to rapidly and easily create an online store using their software that integrates with our already existing website. FastSpring provides numerous options for us to generate and distribute license keys for our downloads.
What is your favorite aspect of this product?
What I appreciate most about FastSpring is how they have made eCommerce simpler for companies that only want to know about their own business and want to sell online. Based on the high quality and user-friendliness of the FastSpring platform, they have excellent designers and developers, as well as educated and friendly account managers and support staff.
What do you dislike most about this product?
Finding a payment using the last four digits of a bank card" might occasionally cause issues. It loads quite slowly and frequently returns an error when we try to search. Additionally, improvements in the security against fraudulent payments need to be made. The protection is already in place, but it is only of mediocre quality.
What recommendations would you give to someone considering this product?
I heartily endorse FastSpring to anyone starting or operating an internet business. Since I have been a long-time user of their services, I can assure you that you will never be dissatisfied. Without a doubt, you'll adore FastSpring. It was a quick and simple to use the tool in e-commerce.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features