eSentire Customer Reviews 2024

eSentire

Composite Score

8.0 /10

CX Score

8.4 /10

20 Reviews Write a Review

Claim Software

What is eSentire?

eSentire is Managed Detection and Response, protecting your critical data and applications. It provides complete, multi-signal Managed Detection and Response providing 24/7 cutting-edge protection against cyber attackers that bypass traditional cybersecurity controls. eSentire MDR means high fidelity detection and unparalleled response. You shouldn’t settle for partial security, so we ingest multiple signals, correlating data across your network, endpoint, log, and cloud sources to disrupt threats before they impact your business.

Company Details

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Awards & Recognition

eSentire won the following awards in the Managed Detection & Response category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

4 Top Rated Capabilities

9 Top Rated Features

2022

eSentire Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eSentire.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eSentire?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 86

24/7/365 Security Monitoring

Compliance Reporting and Archival Mechanisms

Threat Intelligence

IOC Focus and Management

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Incident Management

Technology Management

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Risk Scoring & Remediation Act

Vendor Capability Ratings

Average 84

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Also Featured in...

Extended Detection & Response

Score 8.0

View eSentire in this category (opens in a new tab)

eSentire Reviews

Paul L.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Great partner dedicated to securing my company.

Likeliness to Recommend

10 /10

What differentiates eSentire from other similar products?

I carefully evaluate vendors for their vision and ability to execute. I consider eSentire to be an extension of my team and they are dedicated to both innovation and more importantly ensuring the security of my environment. While not inexpensive, I also find them to be exceptionally competitive in their pricing and far more cost-effective than if I had to implement something similar myself.

What is your favorite aspect of this product?

The dedication of the eSentire team to ensure my environment is secure and easy to use.

What do you dislike most about this product?

I do think some of the customer executive-level reporting could be improved.

What recommendations would you give to someone considering this product?

Understand and be clear about what your business use cases are.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Christopher M.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Best customer service and breadth of services

Likeliness to Recommend

10 /10

What differentiates eSentire from other similar products?

eSentire's services and products beat out the competition with their breadth of service options and controls specific to an organization's needs. Coupled with top notch customer service, and you can rest easy knowing eSentire has you covered.

What is your favorite aspect of this product?

The team of individuals behind it.

What do you dislike most about this product?

No dislikes come to mind.

What recommendations would you give to someone considering this product?

Consider customer service and satisfaction. eSentire will not disappoint.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: C-Level
Industry: Finance
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Protection across our assets

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

eSentire

What is eSentire?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

eSentire Ratings

90 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love eSentire?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Extended Detection & Response

eSentire Reviews

Paul L.

Great partner dedicated to securing my company.

Likeliness to Recommend

Pros

Christopher M.

Best customer service and breadth of services

Likeliness to Recommend

Pros

Protection across our assets

Likeliness to Recommend

Pros

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Feature Ratings

24/7/365 Security Monitoring

Compliance Reporting and Archival Mechanisms

Threat Intelligence

IOC Focus and Management

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Incident Management

Technology Management

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Risk Scoring & Remediation Act

Vendor Capability Ratings

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness