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Dynatrace Logo Award Winner Product Badge
Dynatrace

Dynatrace

Composite Score
8.5 /10
CX Score
9.0 /10
Dynatrace
8.5 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the Website Analytics category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Social Media Analytics

88

Data Visualization

87

Device and Browser Analytics

87

Audience Segmentation

86

API Framework

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

85

Conversion Analysis

84

Audience Demographics

84

Paid Search Integration

78

Vendor Capability Ratings

Average 86

Breadth of Features

92

Ease of Implementation

87

Availability and Quality of Training

86

Business Value Created

86

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

86

Usability and Intuitiveness

85

Vendor Support

84

Ease of IT Administration

79

Dynatrace Reviews

Daniel A.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Dynatrace is a very powerful monitoring tool.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

We utilized Dynatrace for Real User Monitoring (RUM), which provided us with insight into our application's performance from the perspective of real users, allowing us to spot issues. The program assists in log sectioning; the way Dynatrace striped logs allows it to find and detect any odd activity behind excessive CPU and memory utilization, as well as database performance and, in particular, delayed RDS queries. Dynatrace makes it simple to monitor cloud-hosted servers, and the query log information capability comes in handy for making graphs.

What is your favorite aspect of this product?

I particularly enjoy Dynatrace Real User Monitoring (RUM), since it offers us a view of our frontend application from the perspective of our real users, which helps us understand it a lot. We can notice practically all issues at the client end much sooner now that we are utilizing Dynatrace. Dynatrace also serves as a terrific central resource for managing and monitoring all of our apps and infrastructure. The nicest thing about Dynatrace is that it is incredibly user friendly and simple to use, and it includes excellent support and learning materials that anybody can utilize.

What do you dislike most about this product?

It might be difficult to comprehend the notion of Dynatrace and how it works at first, and it can be tough to discover the data because there is so much data being collected. It normally takes some time to completely learn how the features function, but this isn't a major concern today that there are so many academic courses available. Some of the integration and connection setup documentation is out of current and difficult to grasp for new users. You will need to call support several times during the setting procedure.

What recommendations would you give to someone considering this product?

Dynatrace is one of the most complex tools for monitoring your cloud services, providing you with a concise overview of your architecture and easing your troubleshooting process with a plethora of capabilities. The main advantage we have is the real-time alert on any type of issue, which helps us control downtime and mistakes. You have total insight into your apps and amazing visuals to utilize within the platform to ensure everything functions as it should.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Brian Q.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Awesome application monitoring tool."

Likeliness to Recommend

8 /10

What differentiates Dynatrace from other similar products?

In contrast to other programs, it allows us to save significant amounts of time by quickly checking all essential adjustments and providing relevant data.

What is your favorite aspect of this product?

Graphics and data of considerable use for ensuring proper functioning and avoiding mistakes can be displayed. Decisions about scaling can be informed by the business and traffic metrics provided by Dynatrace. The implementation of a unified set of tools for app monitoring has resulted in substantial gains.

What do you dislike most about this product?

New users may be intimidated by the sheer amount of available functionality, thus it's important to make the instruction more accessible.

What recommendations would you give to someone considering this product?

I think it's a great program and I recommend it to you. It's got a lot of great qualities, but AI is probably the most crucial. It picks up on any alterations, and after some training can tell the difference between abnormal and typical behavior.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Nicholas G. P.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

The best APM and troubleshooting tool available.

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Our to begin with center is to make strides observing and alarming to diminish client detailing episodes and be more proactive, Dynatrace could be a incredible APM stage that tackles the discernibleness and issue discovery necessity for our utilize case, Dynatrace gives me with the checking from day 1 of any new or existing app, no have to be set up any alarms, all administrations and forms are naturally recognized, permits us a profound jump into purepath.

What is your favorite aspect of this product?

Dynatrace is simple to install and instrumented all of the apps on that box. Dynatrace detects all of our services, automatically processes them, and detects any slowness or unavailability using its AI engine, eliminating the need to set up manual alerts. The wide range of features available provides us with limitless opportunities to improve IT response and deepen business insights. Dynatrace is the finest APM product available, their support crew is fantastic, and they are actively working on many new platform advancements.

What do you dislike most about this product?

There is a lot to learn, and there are some discrepancies in operation; some of the dashboards are difficult to use, and configuring them to present important information can be challenging. When adopted at volume, this product can be costly. Furthermore, customization is more difficult, and the documentation does not always flow smoothly, the end-to-end seam is sometimes too deep, and it is difficult to understand where the pure path begins and ends.

What recommendations would you give to someone considering this product?

Dynatrace is the most preferred APM since it allows us to view all the way down to the code level, allowing us to readily detect errors and weaknesses affecting our applications' end users. We can quickly examine a visual replay of actual end-user sessions using session replay, while all performance indicators are automatically benchmarked and alerted to abnormalities with little or no setting. Dynatrace has rapidly become our preferred monitoring tool, and it is helping us replace numerous outdated technologies that have failed to develop and stay up with new technology.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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