Dynatrace Customer Reviews 2024

Dynatrace

Composite Score

8.5 /10

CX Score

9.0 /10

23 Reviews Write a Review

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What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details

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Awards & Recognition

Dynatrace won the following awards in the Website Analytics category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

10 Top Rated Capabilities

10 Top Rated Features

2024

Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Social Media Analytics

Data Visualization

Device and Browser Analytics

Audience Segmentation

API Framework

Search Engine Optimization

Customer Value Analysis

Customer Journey Modelling

Conversion Analysis

Audience Demographics

Paid Search Integration

Vendor Capability Ratings

Average 86

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Also Featured in...

Application Performance Management - Enterprise

Score 9.0

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AIOps

Score 8.4

View Dynatrace in this category (opens in a new tab)

Dynatrace Reviews

Kunal M.

Role: Information Technology
Industry: Utilities
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Best kept appmon secret.., much malleable than any

Likeliness to Recommend

8 /10

What differentiates Dynatrace from other similar products?

One software suits all needs under single pane is the main differentiator, product enhancements, bug fixes and new features are added periodically

What is your favorite aspect of this product?

OneAgent deployment and ease of managing the monitoring infrastructure

What do you dislike most about this product?

Invest in UI/UX to bring in more value add

What recommendations would you give to someone considering this product?

Dynatrace is great app monitoring software for all infrastructure related needs and is now a great part of all project deployments as a niche security monitoring need. Easy to tweak and drploy based on triggers for critical versus non-critical systems. Notification system is designed to detect red flags versus false alarms

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Abhay Kumar S.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Comprehensive, AI-powered performance monitoring.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace differentiates itself through its AI-driven automation, full-stack observability, real-time dependency mapping, cloud-native support, and advanced user experience monitoring

What is your favorite aspect of this product?

The favorite aspect of Dynatrace is its AI-driven automation, which provides proactive problem detection and root cause analysis, significantly enhancing operational efficiency and reducing mean time to resolution (MTTR).

What do you dislike most about this product?

Complex setup, steep learning curve, high cost, occasional over-alerting, and potential performance overhead.

What recommendations would you give to someone considering this product?

1. Evaluate Needs: Ensure Dynatrace aligns with your specific monitoring and performance management requirements. 2. Leverage Training:Utilize Dynatrace's training resources to overcome the learning curve. 3. Start with a Trial: Use a free trial to explore features and determine fit. 4. Integrate Gradually:Implement Dynatrace in stages to manage complexity and understand its impact. 5. Customize Alerts:Configure alerting to reduce noise and focus on critical issues. 6. Optimize Usage:Regularly review and optimize configuration to balance performance and overhead. 7. Budget Carefully: Assess total cost and budge

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tanis B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Ensure that your digital applications and systems.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

This tool is distinguished from others by using artificial intelligence to identify usage patterns and prevent problems before they arise.

What is your favorite aspect of this product?

I love this tool because it offers custom alerts and notifications, allowing me to respond quickly to performance and security issues.

What do you dislike most about this product?

I don't like limitations when it comes to using other tools. This makes it difficult to integrate with other software development and delivery tools, which may limit its usefulness in larger and more complex environments.

What recommendations would you give to someone considering this product?

Its monitoring feature, which lets you see how users interact with your website and mobile apps, allows you to identify and fix performance issues and improve user experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynatrace

What is Dynatrace?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Dynatrace Ratings

87 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Dynatrace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Application Performance Management - Enterprise

AIOps

Dynatrace Reviews

Kunal M.

Best kept appmon secret.., much malleable than any

Likeliness to Recommend

Pros

Abhay Kumar S.

Comprehensive, AI-powered performance monitoring.

Likeliness to Recommend

Pros

Tanis B.

Ensure that your digital applications and systems.

Likeliness to Recommend

Pros

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Feature Ratings

Social Media Analytics

Data Visualization

Device and Browser Analytics

Audience Segmentation

API Framework

Search Engine Optimization

Customer Value Analysis

Customer Journey Modelling

Conversion Analysis

Audience Demographics

Paid Search Integration

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of IT Administration