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Dynatrace Logo Award Winner Product Badge
Dynatrace

Dynatrace

Composite Score
8.5 /10
CX Score
9.0 /10
Dynatrace
8.5 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the Website Analytics category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Social Media Analytics

88

Data Visualization

87

Device and Browser Analytics

87

Audience Segmentation

86

API Framework

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

85

Conversion Analysis

84

Audience Demographics

84

Paid Search Integration

78

Vendor Capability Ratings

Average 86

Breadth of Features

92

Ease of Implementation

87

Availability and Quality of Training

86

Business Value Created

86

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

86

Usability and Intuitiveness

85

Vendor Support

84

Ease of IT Administration

79

Dynatrace Reviews

Robert G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

The AI-Powered Monitoring & Analytics Platform

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace has a smart user interface that helps with navigation. It provides end-to-end observability straight out of the box, even for complex multi-cloud systems. Its AI Ops tool automatically maps dependencies across containers, hosts, and third-party services using AI, which eliminates the need for tedious configurations. With intuitive topology maps, troubleshooting is quick and straightforward. Using Dynatrace's detailed analysis of application performance data, I decreased site loading times by over 350 milliseconds and saved on infrastructure costs by resizing overextended tiers.

What is your favorite aspect of this product?

Having reliable application performance is essential for any digital organization in today's world. As an analyst in charge of crucial business platforms, it is vital to have insights into how the production code and infrastructure operate to deliver top-notch results. Therefore, I value Dynatrace's ability to trace code changes and their effects on the user experience through real-time user monitoring (RUM). The integrated code-level analytics measure resource utilization, enabling quick optimization. I can replay user sessions easily when there are issues to replicate.

What do you dislike most about this product?

However, Dynatrace's advanced platform has many configuration options that can be difficult for novices compared to simpler monitoring tools. Additionally, hosting applications and ingesting logs require substantial infrastructure, which can pose scaling challenges at high volumes.

What recommendations would you give to someone considering this product?

For those looking for a strong observability platform that monitors code and infrastructure to boost performance, I highly suggest trying out Dynatrace. Its capacity to present actionable optimization insights is beneficial for technical teams seeking to immensely enhance their apps. Dynatrace is a valuable tool for ensuring that your apps run seamlessly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sameer K.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use monitoring solution

Likeliness to Recommend

8 /10

What differentiates Dynatrace from other similar products?

dynatrace supports good monitoring alerts for the application, help us to trigger the metrics, monitor the application logs

What is your favorite aspect of this product?

monitoring

What do you dislike most about this product?

support and price

What recommendations would you give to someone considering this product?

good product

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Caring

Mathilde N.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Boost App Performance and Reduce Risk

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

For us, app performance significantly affects our profits. Delayed or unstable apps raise defaults due to cart abandonment, loan drop-offs and decline in customer satisfaction. That's why I depend on Dynatrace to provide clearly defined app monitoring that informs credit and risk decisions. Dynatrace provides unmatched end-to-end visibility into our complex multi-cloud ecosystem with AI-powered automatic topology mapping. Its smart dashboards highlight precise root causes of performance degradation across hosts, containers, code, clouds and third-party dependencies in a single pane of glass.

What is your favorite aspect of this product?

By anticipating issues with proactive anomaly alerts before customers themselves notice, I can get ahead of 8 issues, cutting downtime and improving customer retention. Session replay enables me to observe transactions from the customer's perspective, making it easy to boost completion rates. Dynatrace's monitoring of customer-impacting KPIs such as login times, payment processing, and API performance in pre-production environments is something I admire. This shift-left capability enables assessing risk of performance regressions before reaching customers.

What do you dislike most about this product?

In terms of limitations, Dynatrace’s advanced capabilities extend beyond typical monitoring use cases, requiring time-investment to master its immense functionality. Budget constraints may also limit its approachability for smaller firms, given the customized enterprise-scale performance it enables.

What recommendations would you give to someone considering this product?

For anyone who requires precise visibility into the factors affecting revenue and loyalty, such as platform stability, Dynatrace is essential. I can confidently approve credit expansion knowing platform stability won’t drive further defaults. Dynatrace's advanced monitoring reveals valuable risk insights that place it at a competitive advantage and minimize customer attrition, safeguarding profitability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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