Dynatrace Customer Reviews 2024

Dynatrace

Composite Score

8.5 /10

CX Score

9.0 /10

23 Reviews Write a Review

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What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details

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Awards & Recognition

Dynatrace won the following awards in the Website Analytics category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

10 Top Rated Capabilities

10 Top Rated Features

2024

Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Social Media Analytics

Data Visualization

Device and Browser Analytics

Audience Segmentation

API Framework

Search Engine Optimization

Customer Value Analysis

Customer Journey Modelling

Conversion Analysis

Audience Demographics

Paid Search Integration

Vendor Capability Ratings

Average 86

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Also Featured in...

Application Performance Management - Enterprise

Score 9.0

View Dynatrace in this category (opens in a new tab)

AIOps

Score 8.4

View Dynatrace in this category (opens in a new tab)

Dynatrace Reviews

Andrew F.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Solves performance problems in any environment.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

It has the ability to monitor and analyze complex application environments such as microservices, cloud software architectures and container environments, which stands out.

What is your favorite aspect of this product?

I love that it provides full visibility of the application in the cloud, allowing me to see what is happening in my cloud environment.

What do you dislike most about this product?

I am not pleased to have noticed performance problems with the tool, especially when using it in large environments or with many applications. This can cause the tool to become slow or unstable.

What recommendations would you give to someone considering this product?

I recommend it because it offers a wide range of resources, such as documentation, tutorials and videos, that can help you learn how to use the tool. Get acquainted with the user interface and functions of Dynatrace with these features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Caled Daniel P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Observability and Security in the Cloud.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

One thing it excels at is its ability to provide a complete view of infrastructure, applications, and user experience in one place.

What is your favorite aspect of this product?

It offers a complete view of the infrastructure, applications and user experience. Thanks to this, it is easier to identify problems and make informed decisions.

What do you dislike most about this product?

What I don't like is the alert management, it doesn't allow you to customize notifications and alert conditions.

What recommendations would you give to someone considering this product?

I highly recommend it as it combines observability and security in a single platform and detects threats and vulnerabilities in real time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

William P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Monitors analyze application performance.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

By analyzing user behavior and experience in real time, it offers a unique insight.

What is your favorite aspect of this product?

I like its automatic and intelligent observation in cloud and hybrid environments with continuous discovery of hosts, VMs, cloud services, containers and Kubernetes, networks, devices, logs, events and other factors.

What do you dislike most about this product?

I don't like the advanced mode of Data Explorer's query editor because it is too verbose for your daily needs.

What recommendations would you give to someone considering this product?

I highly recommend it because They use metadata-based auto-tagging to automatically assign tags to monitored entities with specific metadata values that Dynatrace automatically detects.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynatrace

What is Dynatrace?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

Dynatrace Ratings

87 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Dynatrace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Application Performance Management - Enterprise

AIOps

Dynatrace Reviews

Andrew F.

Solves performance problems in any environment.

Likeliness to Recommend

Pros

Caled Daniel P.

Observability and Security in the Cloud.

Likeliness to Recommend

Pros

William P.

Monitors analyze application performance.

Likeliness to Recommend

Pros

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