Salesloft, Inc

Drift Conversation Cloud

Composite Score

8.2 /10

CX Score

8.5 /10

50 Reviews Write a Review

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What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.

Company Details

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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

4 Top Rated Capabilities

8 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Respectful
Includes Product Enhancements
Efficient Service

Feature Ratings

Average 85

Leads Generation

Personalized Service

Voice or Text Input

Scheduled Availability

Translation

Application Programming Interface

Workflow Processing

Multi-channel

Integration With CRM

Natural Language Processing

Wayfinding

Vendor Capability Ratings

Average 83

Breadth of Features

Quality of Features

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Also Featured in...

Conversational AI

Score 7.6

View Drift Conversation Cloud in this category (opens in a new tab)

Drift Conversation Cloud Reviews

Darrel C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

"Amazing Product"

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift's emphasis on AI-driven conversational marketing sets it apart, enabling businesses to engage with customers in more personalized and contextualized ways.

What is your favorite aspect of this product?

It offers a user-friendly interface for setting up and managing conversational marketing campaigns, making it accessible to users with varying technical expertise.

What do you dislike most about this product?

The AI capabilities of the chatbots may not be as advanced as some competing platforms, impacting the sophistication of automated conversations.

What recommendations would you give to someone considering this product?

I would recommend Drift Conversation Cloud for businesses looking to enhance their customer interactions through conversational marketing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Beaux L.

Role: Operations
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Speed to lead

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

The video features and ability to route leads with your sales engagement platform.

What is your favorite aspect of this product?

The ability to take inbound leads and have them automatically sequenced in an engagement platform.

What do you dislike most about this product?

It can be a bit tricky at first to set up all your conversations.

What recommendations would you give to someone considering this product?

Would highly recommend a sales engagement platform to go along with it.

Pros

Enables Productivity
Efficient Service
Effective Service
Saves Time

Brendan C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Drift-One of the best Chat Bot Software

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

I have not used a lot of products similar to Drift, but from using Drift, I can say the best part about it is how easy it is to use. Another thing that I think is a key differentiator with Drift besides the ability to customize almost everything and integrate with Calendars is the Analytics side. Drift has a pool of Analytics that are really valuable to Managers and to the end-user to be able to track the people they engaged with, patterns of communication, and other major aspects of the Analytics provided.

What is your favorite aspect of this product?

The best part about Drift for me would be the ability to customize a Playbook or Bot Chat to your liking and to your offering. You can craft questions and messaging that lead the prospect where you want them to go and the questions you want them to answer. After those questions, if they are still not satisfied, the Bot can refer them to an agent, but if they are satisfied, they can easily book a Discovery Call with one of our AEs.

What do you dislike most about this product?

There is nothing I dislike about Drift so far, it has everything we need for now and I'm entirely happy with it.

What recommendations would you give to someone considering this product?

I would always recommend someone using a product for the first time or looking to migrate to a different product to do thorough research, evaluate the problems you have and how you would want to fix them, evaluate the tech stack you currently have, and research to see if the tech stack you use would integrate with the product you want to invest in, and would the product be able to solve your business problems.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Drift Conversation Cloud

What is Drift Conversation Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Drift Conversation Cloud Ratings

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Drift Conversation Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Conversational AI

Drift Conversation Cloud Reviews

Darrel C.

"Amazing Product"

Likeliness to Recommend

Pros

Beaux L.

Speed to lead

Likeliness to Recommend

Pros

Brendan C.

Drift-One of the best Chat Bot Software

Likeliness to Recommend

Pros

Most Popular Drift Conversation Cloud Comparisons

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Feature Ratings

Leads Generation

Personalized Service

Voice or Text Input

Scheduled Availability

Translation

Application Programming Interface

Workflow Processing

Multi-channel

Integration With CRM

Natural Language Processing

Wayfinding

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support