Salesloft, Inc

Drift Conversation Cloud

Composite Score

8.3 /10

CX Score

8.5 /10

53 Reviews Write a Review

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What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.

Company Details

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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

4 Top Rated Capabilities

8 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 98%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Respectful
Includes Product Enhancements
Efficient Service

Feature Ratings

Average 85

Voice or Text Input

Personalized Service

Leads Generation

Scheduled Availability

Translation

Workflow Processing

Application Programming Interface

Natural Language Processing

Wayfinding

Multi-channel

Knowledgebase

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Also Featured in...

Conversational AI

Score 7.7

View Drift Conversation Cloud in this category (opens in a new tab)

Drift Conversation Cloud Reviews

Kate S.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

How Drift is performing

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

It involves an in-built conference schedule that permits customers to book appointments with sales agents straight from the chatbots. This boosts the conversion rates of the leads and lessens the resistance in the overall techniques of sales. It seamlessly integrates with many other powerful platforms to ensure the constant flow of data.

What is your favorite aspect of this product?

Its repetitive tasks such as FAQs and inquiring, spare space for human agents for more complex work, thus reducing cost and consuming time. It's real-time customer services and intuitive interface enhance the positive experience of customers. Comprehensive integration with many strong tools creates ease for us to incorporate Drift into the ongoing tech stack. All these make it my favorite software.

What do you dislike most about this product?

Its main focus is on automation, but there is always a risk of its automation in AI-driven conversation. Although AI-driven features are efficient enough, they may not always detect the distinctions of customer queries, which leads to blocking if the conversation is handed off too soon.

What recommendations would you give to someone considering this product?

Fully leverage Drift’s capability to customize interactions on the basis of the profile of customers to make the conversation more relaxed and likable. Take an initiative with the basic functioning of the Drift to see its compatibility with your existing system.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Akash P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Effective, but pricey for small businesses.

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift Conversation Cloud is unique because it prioritizes real-time, personalized conversations for sales and marketing. It uses advanced AI to qualify leads and automate scheduling, making it easier for businesses to connect with customers. Plus, it integrates smoothly with CRM and other marketing tools to boost customer engagement.

What is your favorite aspect of this product?

My favorite aspect of Drift Conversation Cloud is its ability to facilitate real-time conversations that feel personal and engaging. The AI-driven lead qualification and automated scheduling features save time for sales teams, allowing them to focus on building relationships rather than handling administrative tasks.

What do you dislike most about this product?

What I dislike most about Drift Conversation Cloud is that it can be a bit pricey, especially for small businesses. Additionally, some users may find the setup process a bit complicated, which could require a learning curve to fully utilize all its features.

What recommendations would you give to someone considering this product?

If you’re thinking about using Drift Conversation Cloud, I suggest trying out any demos or free trials to see how it fits your needs. Check if the pricing works for your budget and start with the most important features for your sales and marketing. Also, be ready to spend some time on setup to get everything working well.

Pros

Client Friendly Policies
Over Delivered
Helps Innovate
Continually Improving Product

Nay M.

Role: Vendor Management
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Drift helps ou custumer support to be effective

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

easy implementation

What do you dislike most about this product?

nothing comes to my mind now

What recommendations would you give to someone considering this product?

iIts great for fast communication

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Drift Conversation Cloud

What is Drift Conversation Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Drift Conversation Cloud Ratings

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Drift Conversation Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Conversational AI

Drift Conversation Cloud Reviews

Kate S.

How Drift is performing

Likeliness to Recommend

Pros

Akash P.

Effective, but pricey for small businesses.

Likeliness to Recommend

Pros

Nay M.

Drift helps ou custumer support to be effective

Likeliness to Recommend

Pros

Most Popular Drift Conversation Cloud Comparisons

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Tidio

Dialogflow

Manychat

Laiye Chatbot

Feature Ratings

Voice or Text Input

Personalized Service

Leads Generation

Scheduled Availability

Translation

Workflow Processing

Application Programming Interface

Natural Language Processing

Wayfinding

Multi-channel

Knowledgebase

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support