Salesloft, Inc

Drift Conversation Cloud

Composite Score

8.5 /10

CX Score

8.7 /10

50 Reviews Write a Review

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What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details

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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

4 Top Rated Capabilities

8 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Respectful
Includes Product Enhancements
Efficient Service

Feature Ratings

Average 85

Leads Generation

Personalized Service

Voice or Text Input

Scheduled Availability

Translation

Application Programming Interface

Workflow Processing

Multi-channel

Integration With CRM

Natural Language Processing

Wayfinding

Vendor Capability Ratings

Average 83

Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Also Featured in...

Conversational AI

Score 7.5

View Drift Conversation Cloud in this category (opens in a new tab)

Drift Conversation Cloud Reviews

PETER B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Advantage In Competition With Drift

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift is easy to implement. Great UI from front to back.

What is your favorite aspect of this product?

The routing is handled very well. Real time conversations are made possible. We are able to responfd to questions even during non-business hours. Clients can book meetings directly on the platform with our staff. Through Drift we can get new leads to clients. Sales have been greatly increased. The buying experience is made appealing for the buyers.

What do you dislike most about this product?

We dislike nothing so far.

What recommendations would you give to someone considering this product?

Drift has greatly helped us to boost our business and increase our sales. We love it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Drift Conversation Cloud

What is Drift Conversation Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Drift Conversation Cloud Ratings

86 Likeliness to Recommend

2 Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Drift Conversation Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Conversational AI

Drift Conversation Cloud Reviews

PETER B.

Advantage In Competition With Drift

Likeliness to Recommend

Pros

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Feature Ratings

Leads Generation

Personalized Service

Voice or Text Input

Scheduled Availability

Translation

Application Programming Interface

Workflow Processing

Multi-channel

Integration With CRM

Natural Language Processing

Wayfinding

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support