Drift Conversation Cloud Logo
Drift Conversation Cloud Logo
Salesloft, Inc

Drift Conversation Cloud

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Drift Conversation Cloud
7.6 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.

Company Details


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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

87 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

11% Negative
9% Neutral
80% Positive

Pros

  • Inspires Innovation
  • Respectful
  • Includes Product Enhancements
  • Security Protects

Feature Ratings

Average 80

Intent Extraction

85

Other Integrations

85

Leads Generation

84

Workflow Processing

82

Artificial Intelligence Engine

81

Learning and Adaptability

80

Personalized Service

77

Natural Language Processing

73

Vendor Capability Ratings

Average 81

Business Value Created

86

Ease of Data Integration

85

Ease of IT Administration

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Quality of Features

80

Ease of Customization

79

Breadth of Features

77

Availability and Quality of Training

77

Vendor Support

76

Drift Conversation Cloud Reviews

Josh K.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

24/7 leads and long-term impact = more than chat!

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

It's live chat on steroids. In fact, the least used feature we use is the chat. The ability to route users to the right answers and keep them engaged is slick. It's seamless to book a meeting or capture an email. Other platforms offer automation and triggering features, but they are not as advanced.

What is your favorite aspect of this product?

Smart targeting and a great workflow builder that makes it easy to get granular and make changes on the fly.

What do you dislike most about this product?

The app is really useful for monitoring and responding to website chat on mobile, but to make changes to playbooks (workflows) you still have to hop to the website.

What recommendations would you give to someone considering this product?

Drift works best when you have, a) the 10+ hours dedicated to getting a few basic playbooks setup and working well, and someone to own its wider implementation afterwards b) thousands of monthly visitors to your site already with different levels of intent c) a clear conversion path and existing content / offers to incorporate.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Claudia S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Excellent platform for customer service management

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

The ease with the integration with other CRM's, the prompt response of the advisors with the doubts and the easy handling of the tool

What is your favorite aspect of this product?

The easy management and that it is very easy to learn to use it

What do you dislike most about this product?

That it does not have dark mode and that they do not have advisors who speak Spanish as well as all the support articles are in English

What recommendations would you give to someone considering this product?

That to receive advice on questions or queries you must have a person who understands and speaks English perfectly and who knows how to handle the management of the platform from the IT point of view

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kristen E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Interact in realtime with potential prospects YES!

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

Visibility into first and last names of potential prospects browsing and researching your product is valuable and allows you to connect with them in real-time meeting them where they are at and providing a chance to book a meeting with you fast and easy. I also love the tracking feature after I sent an email, I can see if they land on my website and what pages they looked at. Super impressive data sets to review and speak to what they care about.

What is your favorite aspect of this product?

Instant chat and book meeting features

What do you dislike most about this product?

The fact that there are sometimes so many flows and I would have liked to receive more insight into best practices.

What recommendations would you give to someone considering this product?

I think the cost is high for a small business but considering the cost to market and generate leads via other platforms, It may be relative.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements

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