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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
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Since last award
87 Plan to Renew
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Since last award
77 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Inspires Innovation
- Respectful
- Includes Product Enhancements
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Other Integrations
Leads Generation
Workflow Processing
Artificial Intelligence Engine
Learning and Adaptability
Personalized Service
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
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Drift Conversation Cloud Reviews
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Josh K.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jan 2022
24/7 leads and long-term impact = more than chat!
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
It's live chat on steroids. In fact, the least used feature we use is the chat. The ability to route users to the right answers and keep them engaged is slick. It's seamless to book a meeting or capture an email. Other platforms offer automation and triggering features, but they are not as advanced.
What is your favorite aspect of this product?
Smart targeting and a great workflow builder that makes it easy to get granular and make changes on the fly.
What do you dislike most about this product?
The app is really useful for monitoring and responding to website chat on mobile, but to make changes to playbooks (workflows) you still have to hop to the website.
What recommendations would you give to someone considering this product?
Drift works best when you have, a) the 10+ hours dedicated to getting a few basic playbooks setup and working well, and someone to own its wider implementation afterwards b) thousands of monthly visitors to your site already with different levels of intent c) a clear conversion path and existing content / offers to incorporate.
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Claudia S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2022
Excellent platform for customer service management
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The ease with the integration with other CRM's, the prompt response of the advisors with the doubts and the easy handling of the tool
What is your favorite aspect of this product?
The easy management and that it is very easy to learn to use it
What do you dislike most about this product?
That it does not have dark mode and that they do not have advisors who speak Spanish as well as all the support articles are in English
What recommendations would you give to someone considering this product?
That to receive advice on questions or queries you must have a person who understands and speaks English perfectly and who knows how to handle the management of the platform from the IT point of view
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kristen E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Interact in realtime with potential prospects YES!
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Visibility into first and last names of potential prospects browsing and researching your product is valuable and allows you to connect with them in real-time meeting them where they are at and providing a chance to book a meeting with you fast and easy. I also love the tracking feature after I sent an email, I can see if they land on my website and what pages they looked at. Super impressive data sets to review and speak to what they care about.
What is your favorite aspect of this product?
Instant chat and book meeting features
What do you dislike most about this product?
The fact that there are sometimes so many flows and I would have liked to receive more insight into best practices.
What recommendations would you give to someone considering this product?
I think the cost is high for a small business but considering the cost to market and generate leads via other platforms, It may be relative.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
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