Drift Conversation Cloud Logo
Drift Conversation Cloud Logo
Salesloft, Inc

Drift Conversation Cloud

Composite Score
7.5 /10
CX Score
7.5 /10
Category
Drift Conversation Cloud
7.5 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

12% Negative
9% Neutral
79% Positive

Pros

  • Inspires Innovation
  • Respectful
  • Includes Product Enhancements
  • Efficient Service

Feature Ratings

Average 79

Intent Extraction

84

Other Integrations

83

Leads Generation

83

Workflow Processing

81

Artificial Intelligence Engine

79

Learning and Adaptability

79

Personalized Service

76

Natural Language Processing

72

Vendor Capability Ratings

Average 79

Business Value Created

85

Ease of Data Integration

84

Ease of IT Administration

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of Customization

78

Breadth of Features

76

Availability and Quality of Training

75

Vendor Support

75

Drift Conversation Cloud Reviews

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Easy to use

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Easy to use but a bit pricey

Likeliness to Recommend

7 /10

Pros

  • Caring
  • Respectful
  • Reliable
  • Trustworthy

Ellen J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Intuitive and user-friendly!

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

The ease of use and the quick start of it. It is easy for anyone to learn how to use it - no big onboarding needed.

What is your favorite aspect of this product?

The UX design - everything makes sense, every button.

What do you dislike most about this product?

The notification settings to the browser does not always work.

What recommendations would you give to someone considering this product?

Try it without a guide and see how easy it is :)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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