What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
86 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Inspires Innovation
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Other Integrations
Leads Generation
Workflow Processing
Artificial Intelligence Engine
Learning and Adaptability
Personalized Service
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Drift Conversation Cloud Reviews
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to use but a bit pricey
Likeliness to Recommend
Pros
- Caring
- Respectful
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Ellen J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Intuitive and user-friendly!
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The ease of use and the quick start of it. It is easy for anyone to learn how to use it - no big onboarding needed.
What is your favorite aspect of this product?
The UX design - everything makes sense, every button.
What do you dislike most about this product?
The notification settings to the browser does not always work.
What recommendations would you give to someone considering this product?
Try it without a guide and see how easy it is :)
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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