Salesloft, Inc

Drift Conversation Cloud

Composite Score

8.2 /10

CX Score

8.5 /10

50 Reviews Write a Review

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What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.

Company Details

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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

4 Top Rated Capabilities

8 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Respectful
Includes Product Enhancements
Efficient Service

Feature Ratings

Average 85

Leads Generation

Personalized Service

Voice or Text Input

Scheduled Availability

Translation

Application Programming Interface

Workflow Processing

Multi-channel

Integration With CRM

Natural Language Processing

Wayfinding

Vendor Capability Ratings

Average 83

Breadth of Features

Quality of Features

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Also Featured in...

Conversational AI

Score 7.6

View Drift Conversation Cloud in this category (opens in a new tab)

Drift Conversation Cloud Reviews

Dominic C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Innovative real-time communication tool

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift enables us to better qualify leads entering our site, hence raising the caliber of leads forwarded to sales and diverting queries that may be answered utilizing a variety of different strategies, materials, or resources. We learned a lot from this product, which is incredibly helpful for us.

What is your favorite aspect of this product?

Receiving instant notifications when one of my leads visits our website, clicks a link, opens an email, etc., is one of my favorite benefits. It makes it easier for me to follow up with leads when I know they are active. I also enjoy that I can connect it to Gmail and Salesforce. One other fantastic aspect of Drift is the video tool.

What do you dislike most about this product?

especially when we don't have access to our laptops to join a chat right away. On the consumer side, I don't like to constantly get pings from the chatbot when I visit the website of my own business, but I understand the logic behind it.

What recommendations would you give to someone considering this product?

The playbook overview dashboard allows you to examine the overall number of visitors per playbook, conversations that have been started, and emails that have been received. Additionally helpful are the biweekly meetings you have with your Drift account managers, where you can quickly design playbooks and conduct A/B tests. I think you should give it a go right away.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Elena S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Quick and effective chatbot for effective work

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

I believe Drift is highly effective, especially in this day and age where people enjoy/feel the need to receive responses immediately. This platform definitely helps others discover the best option for them while saving time and money in the process.

What is your favorite aspect of this product?

Drift has been a fantastic partner for our company in terms of offering best practices recommendations. The company is incredibly responsive, and working with them is simply a pleasure. This has been by far the nicest experience I've ever had with purchasing and implementing technology. Additionally, it is convenient since it automatically requests their emails so that we can always contact them by email if a customer logs out of a drift chat.

What do you dislike most about this product?

The only aspect of Drift that I don't like at the moment is the app. Some of us on our team are temporarily unable to use it, but we are unsure exactly why. Although I did email support@drift.com in the hopes that they may fix the problem, it has been a problem for us for quite some time.

What recommendations would you give to someone considering this product?

It is an indispensable piece of software that has greatly contributed to the recent success of our business. Any company trying to improve insights, better understand their population, and interact with them should use Drift, in my opinion.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2023

The revolution in customer communication

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Drift Conversation Cloud

What is Drift Conversation Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Drift Conversation Cloud Ratings

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Drift Conversation Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Conversational AI

Drift Conversation Cloud Reviews

Dominic C.

Innovative real-time communication tool

Likeliness to Recommend

Pros

Elena S.

Quick and effective chatbot for effective work

Likeliness to Recommend

Pros

The revolution in customer communication

Likeliness to Recommend

Pros

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Feature Ratings

Leads Generation

Personalized Service

Voice or Text Input

Scheduled Availability

Translation

Application Programming Interface

Workflow Processing

Multi-channel

Integration With CRM

Natural Language Processing

Wayfinding

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support