Salesloft, Inc

Drift Conversation Cloud

Composite Score

8.3 /10

CX Score

8.5 /10

53 Reviews Write a Review

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What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.

Company Details

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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

4 Top Rated Capabilities

8 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 98%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Respectful
Includes Product Enhancements
Efficient Service

Feature Ratings

Average 85

Voice or Text Input

Personalized Service

Leads Generation

Scheduled Availability

Translation

Workflow Processing

Application Programming Interface

Natural Language Processing

Wayfinding

Multi-channel

Knowledgebase

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Also Featured in...

Conversational AI

Score 7.7

View Drift Conversation Cloud in this category (opens in a new tab)

Drift Conversation Cloud Reviews

Nelly W.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Best Chatbot For Business

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

What makes Drift unique is that it connects your business with best leads in real-time.

What is your favorite aspect of this product?

This is a great chatbot considering it's easy to use It's affordable and connects business with best leads. It makes conversations easy It's a great chatbot

What do you dislike most about this product?

The software has been great and with no flaws

What recommendations would you give to someone considering this product?

Well, Drift is a great tool and I recommend it both as a chatbot and marketing tool.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Abhisek P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Perfect chatbot to engage our website visitors

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

Brand value; Years of expertise

What is your favorite aspect of this product?

Automated workflows and customized playbooks

What do you dislike most about this product?

User interface could be a made bit more user friendly

What recommendations would you give to someone considering this product?

Perfect companion to track website visitors activity - so if you have budget, this is a great tool to have

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Trevor A.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use, plenty of options

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift is incredibly easy to set up and program. We have it configured to answer common questions and then, based upon those answers, route the user to the appropriate sales channel. The fact that we can do this based on page type and other user characteristics makes it much more flexible than some of the other bot platforms in the wild right now.

What is your favorite aspect of this product?

Installing and updating Drift is so simple that it's truly a no-brainer. While you can spend forever customizing and managing it (if you want to), the fact that you don't have to take forever to get it up and running is a real treat.

What do you dislike most about this product?

We tried using the Drift Fast lane feature to better organize our sales leads as well, and we found that product to be pretty unreliable and clunky. While the idea behind it was good, the functionality wasn't great and the support was lackluster.

What recommendations would you give to someone considering this product?

While some may think the biggest competitor to Drift is another chat bot, I actually think the biggest competitor is a live chat system or no chatbot at all. There's so many ways to try and harvest leads nowadays that the 'right choice' really depends on the business. A live chat is undoubtedly better customer service, and something that can be done somewhat easily for smaller companies. But for a large company like ours, the bot was the only scalable solution, and that made it right for us.

Pros

Respectful
Friendly Negotiation
Caring
Over Delivered

Cons

Less Reliable
Less Productive
Commodity Features

Drift Conversation Cloud

What is Drift Conversation Cloud?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Drift Conversation Cloud Ratings

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Drift Conversation Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Conversational AI

Drift Conversation Cloud Reviews

Nelly W.

Best Chatbot For Business

Likeliness to Recommend

Pros

Abhisek P.

Perfect chatbot to engage our website visitors

Likeliness to Recommend

Pros

Trevor A.

Easy to use, plenty of options

Likeliness to Recommend

Pros

Cons

Most Popular Drift Conversation Cloud Comparisons

LiveChat

Intercom

Tidio

Dialogflow

Manychat

Freshchat

Feature Ratings

Voice or Text Input

Personalized Service

Leads Generation

Scheduled Availability

Translation

Workflow Processing

Application Programming Interface

Natural Language Processing

Wayfinding

Multi-channel

Knowledgebase

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support