Crazy Egg Customer Reviews 2025 | SoftwareReviews

Crazy Egg

Composite Score

7.6 /10

CX Score

7.9 /10

9 Reviews Write a Review

Claim Software

What is Crazy Egg?

Crazy Egg is an analytics platform that tracks and optimizes website visitor behavior so you can improve the user experience, increase your conversion rates, and boost your bottom line.

Company Details

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Crazy Egg Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 89%
Conflict Resolution:: 100%
Strategy & Innovation:: 90%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crazy Egg?

0% Negative

19% Neutral

81% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

Paid Search Integration

Device and Browser Analytics

Conversion Analysis

Audience Demographics

Customer Value Analysis

Audience Segmentation

Data Visualization

API Framework

Customer Journey Modelling

Social Media Analytics

Search Engine Optimization

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Crazy Egg Reviews

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2024

Great product. Easy to implement and great value.

Likeliness to Recommend

9 /10

Pros

Acts with Integrity
Client's Interest First
Transparent
Helps Innovate

Natalia E.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to implement and understand data

Likeliness to Recommend

10 /10

What differentiates Crazy Egg from other similar products?

It doesn't make websites get slower

What is your favorite aspect of this product?

Easy to understand

What do you dislike most about this product?

There is nothing I don't like

What recommendations would you give to someone considering this product?

If you need to understand more about the user experience and what actions are made on your website seen in a different perspective, so you need to use Crazy Egg

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BUNGA J.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Crazy Egg from other similar products?

Ease of use.

What is your favorite aspect of this product?

Functionality.

What do you dislike most about this product?

Cost and prices.

What recommendations would you give to someone considering this product?

Functionality and cost effective

Pros

Reliable
Performance Enhancing
Inspires Innovation
Saves Time

Crazy Egg

What is Crazy Egg?

Company Details

Need Assistance?

Crazy Egg Ratings

93 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Crazy Egg?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Device and Browser Analytics Capture and summarize device and browser information.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Crazy Egg Reviews

Great product. Easy to implement and great value.

Likeliness to Recommend

Pros

Natalia E.

Easy to implement and understand data

Likeliness to Recommend

Pros

BUNGA J.

Fantastic product!

Likeliness to Recommend

Pros

Feature Ratings

Paid Search Integration

Device and Browser Analytics

Conversion Analysis

Audience Demographics

Customer Value Analysis

Audience Segmentation

Data Visualization

API Framework

Customer Journey Modelling

Social Media Analytics

Search Engine Optimization

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration