OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

385 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 96%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

ALISHA J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Helpful & innovative technology

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The fact that this AI is trained so much varied data, and its ability to continually learn new data & correct its mistakes and errors definitely sets it apart from other similar products. It interacts with users in a very humanly way, almost unrecognizable from a normal person.

What is your favorite aspect of this product?

It is quite fast and provides information on a lot of topics. Helps user in understanding any topic, as suggested in the prompt - from the perspective of a beginner, intermediate & advanced learner of the topic. Breaks down complex topics accordingly & also gives step by step approach to learn, troubleshoot or use any tool, technology or concept

What do you dislike most about this product?

It is very prone to false or incorrect responses, so users need to check and verify important data they get in responses to their prompts.

What recommendations would you give to someone considering this product?

Users need to make sure they give very clear and descriptive prompts in order to get accurate responses as expected, otherwise prompts that are vague or ambiguous can be interpreted by many ways by ChatGPT and eventually result in wrong responses from the AI. If user does not understand many jargons or difficult answers in the response, they can ask it to rephrase the response as if explaining it to a child or a beginner or in layman's terms.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Saves Time

Akachukwu U.

Role: Information Technology
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Amazing Product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Widespread integration with 3rd party applications

What is your favorite aspect of this product?

Ability to be interactive.

What do you dislike most about this product?

It doesnt work offline.

What recommendations would you give to someone considering this product?

Its hands down one of the best AI tools out there. Highly recommend.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Friendly Negotiation

Vaibhav A.

Role: Operations
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Amazing software. Kudos to Team!

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

User friends and ease of use

What is your favorite aspect of this product?

Provides answers to every question which comes through your mind

What do you dislike most about this product?

Some features should be implemented so that students dont misuse it and ruin their studies

What recommendations would you give to someone considering this product?

Surely go ahead for it but use your brain in the same level

Pros

Enables Productivity
Saves Time
Acts with Integrity
Continually Improving Product

Cons

Less Friendly Negotiation
Less Performance Enhancing
Vendor's Interest First

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

90 Likeliness to Recommend

2 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Integration Customize existing to include Word/Google docs.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

ALISHA J.

Helpful & innovative technology

Likeliness to Recommend

Pros

Akachukwu U.

Amazing Product

Likeliness to Recommend

Pros

Cons

Vaibhav A.

Amazing software. Kudos to Team!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

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Ease of Implementation

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Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

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Ease of Customization

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Ease of IT Administration

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