OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

241 Reviews Write a Review

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What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 96%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Helps Innovate
Reliable

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

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Score 8.9

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Score 8.9

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ChatGPT Reviews

Tanimowo P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Chat GPT- Revolutionary AI

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Unlike many AI chatbots, ChatGPT can process and generate text, images, and code, with some versions even supporting audio and video interactions.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility. Whether it's generating creative content, assisting with coding, analyzing data, or providing detailed explanations, it adapts to a wide range of tasks seamlessly.

What do you dislike most about this product?

For me that will be Pricing

What recommendations would you give to someone considering this product?

Identify what you need it for—whether it’s content creation, coding assistance, research, or brainstorming—to tailor your usage effectively.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Efficient Service

Oluwatosin P.

Role: Public Sector
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Specific and interesting

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has a good user interface. It provides a detailed explanation of every question asked. ChatGPT is friendly and always eager to teach.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is that it saves my data once I input it and when I ask further questions, It uses that data of mine to answer and the answers are always great

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

ChatGPT is the best and I highly recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ALLEN A.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Best assistive Ai

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

GENERATIVE AI IS MORE ADVANCED, WELL TRAINED MODEL

What is your favorite aspect of this product?

Chat gpt. logo generation

What do you dislike most about this product?

Frequent downtime

What recommendations would you give to someone considering this product?

Go ahead and pay for it, it will worth it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Tanimowo P.

Chat GPT- Revolutionary AI

Likeliness to Recommend

Pros

Oluwatosin P.

Specific and interesting

Likeliness to Recommend

Pros

ALLEN A.

Best assistive Ai

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

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Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

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