ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 81

Vendor Capability Ratings

Average 81

ChatGPT Reviews

Akachukwu U.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing Product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Widespread integration with 3rd party applications

What is your favorite aspect of this product?

Ability to be interactive.

What do you dislike most about this product?

It doesnt work offline.

What recommendations would you give to someone considering this product?

Its hands down one of the best AI tools out there. Highly recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation

Bryson m.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiates itself through its intuitive conversational interface, strong contextual understanding, and broad knowledge base across diverse topics

What is your favorite aspect of this product?

Definitely its fluidity in conversation. It feels more natural and less rigid compared to other AI out there. It’s like talking to a really clever friend who happens to know a lot about everything.

What do you dislike most about this product?

It can sometimes be too verbose, or give answers that feel generic if it doesn’t understand the context well enough. Plus, it lacks the nuances of human experience, which can make it struggle with highly emotional or deeply personal topics. Not a perfect science, but always learning!

What recommendations would you give to someone considering this product?

I'd say streamline the verbosity a bit and work on better understanding the emotional context. Also, it could be improved in handling nuanced and highly personal topics. Other than that, it's already a pretty sophisticated and enjoyable tool for conversation!

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Saves Time

Agnoor G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Open AI platform

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

1) Proper records of search history on the platform. 2) Multiple GPTs can be created and shared in one space. 3) Too much options are there based on the requirement to directly pick and research. 4) efficiency is good and can be used in both personal and professional life.

What is your favorite aspect of this product?

Best use case is automation scripting along with voice interface which makes it easier.

What do you dislike most about this product?

Sometimes answers are not accurate they are just copy and paste from one site. Upgraded model is little bit costly to handle than old once.

What recommendations would you give to someone considering this product?

Absolutley helpful and useful in today's era to make work easy and perfect.

Pros

  • Enables Productivity
  • Caring
  • Transparent
  • Appreciates Incumbent Status

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