ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 81

Vendor Capability Ratings

Average 81

ChatGPT Reviews

ALISHA J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Helpful & innovative technology

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The fact that this AI is trained so much varied data, and its ability to continually learn new data & correct its mistakes and errors definitely sets it apart from other similar products. It interacts with users in a very humanly way, almost unrecognizable from a normal person.

What is your favorite aspect of this product?

It is quite fast and provides information on a lot of topics. Helps user in understanding any topic, as suggested in the prompt - from the perspective of a beginner, intermediate & advanced learner of the topic. Breaks down complex topics accordingly & also gives step by step approach to learn, troubleshoot or use any tool, technology or concept

What do you dislike most about this product?

It is very prone to false or incorrect responses, so users need to check and verify important data they get in responses to their prompts.

What recommendations would you give to someone considering this product?

Users need to make sure they give very clear and descriptive prompts in order to get accurate responses as expected, otherwise prompts that are vague or ambiguous can be interpreted by many ways by ChatGPT and eventually result in wrong responses from the AI. If user does not understand many jargons or difficult answers in the response, they can ask it to rephrase the response as if explaining it to a child or a beginner or in layman's terms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Saves Time

TRISTAN L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

BEST GENERATIVE AI!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its conversational ability and versatility across a wide range of tasks, from answering questions to drafting documents or creating code. It’s designed to be user-friendly, adaptable, and provides creative suggestions, which makes it ideal for both casual and professional use. The integration of various plugins and functions enhances its utility even further.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility; it can support users across tasks such as brainstorming, coding, and general research, adapting to the level of assistance needed. This makes it an excellent tool for boosting productivity in different fields.

What do you dislike most about this product?

The main drawback is that ChatGPT occasionally provides inaccurate or outdated information. This requires users to verify responses independently, especially when using it for specialized fields that need precision.

What recommendations would you give to someone considering this product?

ChatGPT is ideal if you need an all-purpose AI assistant for brainstorming, content creation, or coding support. I recommend testing it thoroughly with your specific tasks and double-checking any factual information to ensure accuracy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akachukwu U.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing Product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Widespread integration with 3rd party applications

What is your favorite aspect of this product?

Ability to be interactive.

What do you dislike most about this product?

It doesnt work offline.

What recommendations would you give to someone considering this product?

Its hands down one of the best AI tools out there. Highly recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation

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