ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 81

Vendor Capability Ratings

Average 81

ChatGPT Reviews

Shivam K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Flexible and Informative, but Lacks Voice Output

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out from other similar products due to its extensive training on a wide range of internet text, enabling it to generate human-like responses in natural language.

What is your favorite aspect of this product?

I don't have personal preferences, but if I were to identify a standout aspect, it would be the versatility of ChatGPT

What do you dislike most about this product?

No, it's good enough

What recommendations would you give to someone considering this product?

Define Your Use Case: Identify what you want to achieve with ChatGPT, whether it's for answering questions, brainstorming, writing assistance, or casual conversation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maryam A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Provides useful answers.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT has the ability to comprehend the context of a discussion and react appropriately. In order to keep coherence and continuity in a conversation, you might recollect prior knowledge. With its extensive knowledge base, ChatGPT is able to offer well-informed responses in a variety of subjects, including science, technology, culture, and entertainment.

What is your favorite aspect of this product?

I like ChatGPT, it can use input text to produce logical and contextualized responses. You can participate in discussions, understand and respond to queries and impart knowledge on a wide range of topics.

What do you dislike most about this product?

Because ChatGPT is trained on real-world data, biases inherent in that data may be reflected in it, and occasionally exacerbated. In some circumstances, this may result in biased or incorrect reactions.

What recommendations would you give to someone considering this product?

I suggestChatGPT is adaptable, it can handle a wide range of topics and discussion styles. It can be configured to communicate officially or informally, depending on each need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vivek C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

ChatGPT: The Bot that revolutionized IT

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT was trained on a large bunch of data, around 570GB of datasets so this makes it stand apart from its competitors in accuracy. ChatGPT is accurate in its result due to this point.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its responses are personalized and human-like so it does not feel like users are talking to a bot, which makes it entertaining and engaging.

What do you dislike most about this product?

I dislike its mathematical errors which it does on regular basis, sometimes ChatGPT fails to calculate even simple mathematical operations.

What recommendations would you give to someone considering this product?

ChatGPT provides a lot of features in its free product, so using it thoroughly can help users on getting a clear idea if they really want to proceed with buying the paid subscription.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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