ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
Category
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
5% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 85

Vendor Capability Ratings

Average 84

ChatGPT Reviews

Kritika C.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Enhancing ChatGPT: Suggestions for Personalization

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt differentiates itself with its conversational style, advanced language understanding, and continuous updates for a personalized user experience.

What is your favorite aspect of this product?

My favorite aspect of Chatgpt is its ability to understand context and engage in natural, flowing conversations, making interactions feel more intuitive and human-like.

What do you dislike most about this product?

What I dislike most about ChatGPT is that it sometimes struggles with maintaining context over longer conversations and can occasionally generate repetitive or off-topic responses.

What recommendations would you give to someone considering this product?

Try ChatGPT for its conversational abilities, use specific questions, and explore customization options, while being mindful of its context limitations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Dimple ..

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great AI with advance features

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its conversational depth, context awareness, and user-friendly interface.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural, flowing conversations that feel intuitive and human-like.

What do you dislike most about this product?

The main downside of ChatGPT is that it can occasionally provide inaccurate or outdated information, requiring users to verify facts.

What recommendations would you give to someone considering this product?

Start by exploring its capabilities with different topics, use clear and specific prompts for better responses, and always double-check important information.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Luke S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

What Can't ChatGPT do??

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has flawless translation between languages. Has simplified the process in communicating with international clients.

What is your favorite aspect of this product?

The translation. We have used various translation apps and software and we have always seemed to have things lost in translation. However, ChatGPT has mitigated if not eliminated this issue.

What do you dislike most about this product?

Occasionally, if you do not like the first response ChatGPT offers and you try and make your request more specific, it does not follow that command the best.

What recommendations would you give to someone considering this product?

Try the free version and you will fall in love with this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity