ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
Category
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
5% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 85

Vendor Capability Ratings

Average 84

ChatGPT Reviews

Tarun Raj P.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

"Great Product!"

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out from other similar products by its ability to understand and respond to queries, regardless of the user's proficiency in English

What is your favorite aspect of this product?

It can generate high-quality code and data based on your hints. If you don't like the result it generated previously, you can provide additional guidance for improved outcomes. In this aspect it's way better than other products.

What do you dislike most about this product?

Sometimes, even with detailed input, the response may not be as accurate or relevant as expected.

What recommendations would you give to someone considering this product?

You can use it for content creation tasks, such as asking it to write scripts, optimize your code, or find bugs in your code. Remember that it's important to be skilled at evaluating whether the code or script is a good fit or incorrect. Use it as a learning tool rather than a way to cheat; it can help you understand complex code or suggest optimized approaches.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

Abigail T.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Versatile and powerful!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its versatile AI tools, including customization options, multimodal capabilities, and user-driven enhancements, making it adaptable for both creative and technical applications.

What is your favorite aspect of this product?

ChatGPT excels in content writing assistance by generating ideas, drafting text, and refining language based on style, tone, or length requirements, streamlining the writing process for blogs, social media, emails, and more.

What do you dislike most about this product?

I dislike how ChatGPT's image generation lacks realism, as the results often appear more stylized than lifelike.

What recommendations would you give to someone considering this product?

Experiment with its customization features to maximize productivity and tailor the experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ropafadzo D.

  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great user interface but could use improvements.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It is easily customizable and has better natural language processing than most.

What is your favorite aspect of this product?

One can easily converse with it and be productive.

What do you dislike most about this product?

It sometimes is biased and produces extra information not relevant.

What recommendations would you give to someone considering this product?

Becareful when using it, take whats relevant and discard the rest.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service