ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
Category
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
5% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 85

Vendor Capability Ratings

Average 84

ChatGPT Reviews

Utkarsh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Versatile and poweful

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its versatility, conversational fluency, and broad range of integrations. It excels in understanding and generating natural language, offering personalized responses, and handling complex tasks. Additionally, its flexibility in adapting to different tones and contexts makes it unique compared to more rigid AI systems.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural, dynamic conversations on a wide range of topics, making interactions feel more human-like and versatile.

What do you dislike most about this product?

I dislike that ChatGPT sometimes struggles to retain context across longer conversations, which can lead to repetitive or inconsistent responses.

What recommendations would you give to someone considering this product?

I’d recommend starting with clear, concise prompts to get the best results and experimenting with different use cases to explore its full potential. Also, be mindful of its limitations with context retention and consider combining it with other tools for specific tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mirko S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use, fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is the mainstream AI powerhouse software, it is more reliable than it competitors

What is your favorite aspect of this product?

I really like the fast prompt output

What do you dislike most about this product?

Sometimes I get limited per day for prompt generation

What recommendations would you give to someone considering this product?

I really recommend this product to start into AI code generation!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shakur M.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Utilize the power of AI in this new Era.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Compared to other AI writing tools, ChatGPT feels more conversational and engaging. It's like having a dialogue with a knowledgeable assistant rather than just receiving a block of text. The ability to control the style and tone of the output is also a standout feature. And it has the largest knowledge library. It's my favorite.

What is your favorite aspect of this product?

ChatGPT is like having a brainstorming buddy who's always full of ideas. I use it to overcome writer's block, explore different writing styles, and even generate creative content like poems and scripts. I command it first to a persona how he will act then i use it for better resulting.

What do you dislike most about this product?

Sometimes the output can be a bit repetitive or lack depth. It's important to remember that ChatGPT is a tool, not a replacement for genuine human creativity and critical thinking.. So, it's okay to be like that sometimes.

What recommendations would you give to someone considering this product?

Experiment with different prompts and instructions to see what kind of creative sparks you can blazing. Use ChatGPT as a starting point for brainstorming and then add your own unique voice and perspective. Don't be afraid to push its boundaries and see what it can do.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing