OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

285 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 96%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

AI Writing Assistants

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Igbogbayi S.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2025

It’s was an amazing software to subscribers into

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It’s give access to GPT-4 turbo and also has a built in tools & memory for pro and enterprise tires. It’s also has easy to use and friendly interface.

What is your favorite aspect of this product?

My favorite aspect it’s is the ability to combine multiple powerful tools in one seamless conversation.

What do you dislike most about this product?

I have no dislike of the product because am currently still using it and the features had been great

What recommendations would you give to someone considering this product?

To be clear and specific with your prompt and use steps by steps request for complex tasks. However, utilize built in tools for pro and and enterprise users

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Promise S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural conversation flow, versatility across tasks, and ability to personalize responses, making it feel more like a helpful human assistant than a typical AI.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how naturally it holds conversations while adapting to your tone and needs—like chatting with a super-smart friend who’s always available.

What do you dislike most about this product?

One downside is that ChatGPT can sometimes give confident-sounding answers that aren't fully accurate, so it's important to double-check facts—especially for critical info.

What recommendations would you give to someone considering this product?

I’d definitely recommend ChatGPT to anyone looking for a smart, flexible assistant—whether you’re writing, learning, coding, or just need quick answers, it’s a game-changer.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michael K.

Role: Operations
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful Conversational AI, Prompt with Caution

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The language understanding, and overall tone and purpose are unique 👍🏽

What is your favorite aspect of this product?

My favorite aspect is its ability to understand and respond to natural language inputs in a conversational manner, making interactions feel more human-like and intuitive.

What do you dislike most about this product?

One potential drawback is the risk of generating inaccurate or biased information, which can impact reliability and trustworthiness. Also, limitations in understanding context or nuances can sometimes lead to responses that don't fully meet user needs.

What recommendations would you give to someone considering this product?

Go for it! 👍🏽 Also, ensure you learn how to prompt chatGPT to get the best results. TIPS: You can ask chatGPT to teach you how to write better prompts 😉

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

90 Likeliness to Recommend

2 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Igbogbayi S.

It’s was an amazing software to subscribers into

Likeliness to Recommend

Pros

Promise S.

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

Pros

Michael K.

Powerful Conversational AI, Prompt with Caution

Likeliness to Recommend

Pros

Most Popular ChatGPT Comparisons

Canva Teams

Adobe Firefly

Jasper AI

DALL·E 3

ClickUp

Microsoft Edge Image Creator

2
Since last award

1
Since last award

4
Since last award

Feature Ratings

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support