ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Garvis G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

an adaptable ai friend.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

chatgpt stands out because it can be used for a wide range of tasks, from planning to relaxed chats.

What is your favorite aspect of this product?

answers that make sense quickly and on a variety of subjects. very good at coming up with writing and ideas for marketing, speeches, and fixing problems.

What do you dislike most about this product?

it doesn't have up-to-date information and sometimes gives wrong or strange answers.

What recommendations would you give to someone considering this product?

it's perfect for people who need a flexible, responsive tool for coming up with ideas and writing content, but make sure you check important facts first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Cons

  • Less Performance Enhancing

Alicia S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A Versatile AI Tool for Iteration Managers

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in providing contextual responses, offering a higher degree of flexibility and adaptability. Unlike other AI writing assistants, it handles a wide range of tasks, from drafting emails to writing technical documentation, which is invaluable for iteration managers.

What is your favorite aspect of this product?

Its ability to generate detailed, coherent text quickly, which significantly reduces time spent on routine communication and documentation, allowing more focus on managing sprints and priorities. It's been really helpful for me in managing my daily activities.

What do you dislike most about this product?

It sometimes generate overly generic responses or lack specificity in technical subjects.

What recommendations would you give to someone considering this product?

Leverage ChatGPT for tasks like meeting summaries, documentation, or brainstorming sessions, but always review its outputs for accuracy and customization, especially in technical context.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Tushar K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Enhancing productivity and business value

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The correctness of ChatGPT is unmatched. It is highly accurate for code generation, compared to alternatives like Google Gemini and Meta AI. It even works wonderfully with complex applications with large codebase. For creative writing tasks, ChatGPT offers innovative ideas and unique take on the topic given.

What is your favorite aspect of this product?

My favorite feature of ChatGPT is that it keeps track of our previous responses and generates the next response based on the feedbacks given in previous response. This back and forth communication is human like and very personalized. It greatly helps in meeting the exact requirements of the task and generate the most appropriate response. ChatGPT maintains the context of the problem really well throughout the conversation.

What do you dislike most about this product?

The dislike that sometimes ChatGPT creates false positives for coding tasks and research topics. It gives incorrect response with such confidence that it can be often misleading. Thus, it is important to cross verify it's responses instead of blindly following without any fact check.

What recommendations would you give to someone considering this product?

From my personal usage experience, I highly recommend ChatGPT for generating code, creative content writing, generating ideas for business, It can assist in almost anything but I advice to clearly define your use case before using ChatGPT professionally. It will be a very valuable resource if you have clear requirements and instructions to follow. Just note that since ChatGPT doesn't have access to real-time data, it will not perform as expected in specific use cases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements