ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Macie M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2024

Game-changing for Daily Tasks

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

What constantly amazes me with ChatGPT is its ability to do just about anything, which makes my life so much easier, in and out of the workplace. We previously used Anyword, and it felt more limited in its capabilities. With ChatGPT, you can give it prompts that you haven't fully thought through but it will still understand the direction you're trying to go in. I think it is just so smart on its own and it makes things so much more efficient.

What is your favorite aspect of this product?

I love being able to upload files to give it context when giving it a prompt. That allows it to understand what I'm asking for on a whole new level.

What do you dislike most about this product?

Sometimes it doesn't understand what I'm aiming for no matter how detailed I get. Like, I'll thoroughly explain that I need it to generate social captions for ALL 40 rows in a spreadsheet, and it will give me 1-20 and say something like "let me know if you'd like a fully-expanded list of all the rows", when that's what I asked it to do in the first place. Sometimes it can just be finicky like that.

What recommendations would you give to someone considering this product?

I highly recommend it. Even without the premium version, it can make your workday more efficient in ways that will shock you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Chad F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

It's open to anyone

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT can't generate Codes with images as others

What is your favorite aspect of this product?

It's good at generating basic code and also easily generates the format and content that can be used on Web page.

What do you dislike most about this product?

During code generation, it can't arrange code properly.

What recommendations would you give to someone considering this product?

Less coding skills are required to use it for coding.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Acts with Integrity
  • Client's Interest First

Gson E.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Best Ai tools Ever to do it

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT distinguishes itself from other similar products through several key factors:-Natural Language Processing (NLP) Capabilities,Continuous Learning and Improvement,Ethical Considerations: and more

What is your favorite aspect of this product?

the ability for CHATGPT to read and summarize PDFs,Images once uploaded on it. Thats Execellent.

What do you dislike most about this product?

I cant really say anyone for now

What recommendations would you give to someone considering this product?

Understand its Capabilities and Limitations such as;- Strengths: -Generates human-quality text -Adaptable to various tasks -Learns and improves over time -Provides creative text formats Limitations: -May sometimes generate incorrect or misleading information -Relies on the quality of the data it's trained on -Can be sensitive to input phrasing Use them Effectively

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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