OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

271 Reviews Write a Review

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What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 95%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Effective Service
Inspires Innovation

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Bob K.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Enhances Productivity but Algorithm is Biased!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It's ability to remember exactly how the chat began has influenced by stay with using CHATGPT. It can understand changing needs of the person behind the keyboard as you progress through and even sometimes go ahead of thoughts especially in email writing.

What is your favorite aspect of this product?

It's ability to integrate with developer toolkits like React and other Javascript frameworks. As someone with some background in Software Engineering, I highly enjoy this feature even during email marketing which is my current job.

What do you dislike most about this product?

The algorithmic bias especially against African culture and wisdom. Additionally, images are not yet very clear as sometimes they are wrongly spelt.

What recommendations would you give to someone considering this product?

Ensure you doublecheck your information especially if it is focused on African literature and wisdom.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Cons

Inhibits Innovation

Alioha I.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

I love ChatGPT. It has made my life easier.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I wouldn't know. I use ChatGPT all the time.

What is your favorite aspect of this product?

As an IT professional and trainer, ChatGPT has significantly simplified my workflow, particularly in interpreting complex code. It has become an indispensable tool in my daily life, assisting me with everything from coding and content creation to brainstorming and refining ideas. ChatGPT’s versatility and accessibility have made it an essential part of my routine, empowering me to be more productive and creative in my professional and personal endeavors.

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

The greatest advantage you can gain is learning to fully utilize the wide range of functions ChatGPT offers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BIMAL F.

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Best AI Application as far i know

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Its natural language understanding is superb

What is your favorite aspect of this product?

Quick response in real time.

What do you dislike most about this product?

Price is expensive

What recommendations would you give to someone considering this product?

Price can be reduced somemore

Pros

Performance Enhancing
Unique Features
Saves Time
Continually Improving Product

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Bob K.

Enhances Productivity but Algorithm is Biased!

Likeliness to Recommend

Pros

Cons

Alioha I.

I love ChatGPT. It has made my life easier.

Likeliness to Recommend

Pros

BIMAL F.

Best AI Application as far i know

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support