OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

271 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 95%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Effective Service
Inspires Innovation

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Joy M.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Fantastic LLM, but requires new features.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT is unique with its referencing. I had troubles fitting in-text citations when I used Grammarly to edit my works. I am satisfied that OpenAI follows articles from Google Scholar (etc) to add references for the in-text citations.

What is your favorite aspect of this product?

ChatGPT-4o is my favorite tutor. It processes data in a fantastic manner that has less redundancy than its other models.

What do you dislike most about this product?

When the chat (thread) is long, ChatGPT forgets information from the initial prompts and sometimes guesses. I had one time asked it to remember that I am a finance analyst and when I sent a prompt the next day, it replied to me like a nurse. Really?

What recommendations would you give to someone considering this product?

Do not submit work to your boss or teacher without proofreading so that you can add human touch. The LLM talks like a robot and your boss/teacher would find your work amusing.

Pros

Saves Time
Enables Productivity
Effective Service
Caring

Cons

Inhibits Innovation
Charges for Enhancements
Slower Product Innovation

Nisha S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

ChatGPT: Accuracy and Reliability

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT apart from other similar products is its impressive accuracy. It consistently provides precise and reliable responses, making it a standout choice.

What is your favorite aspect of this product?

ChatGPT is an amazing tool that helps with everyday tasks. It can create captions, write code and text, and even solve Excel problems. It's truly incredible if you know how to ask the right questions!

What do you dislike most about this product?

Sometimes the information given by ChatGPT is outdated.

What recommendations would you give to someone considering this product?

ChatGPT has all the solutions to daily life problems. ChatGPT understands prompts very easily and delivers better result

Pros

Performance Enhancing
Trustworthy
Fair
Appreciates Incumbent Status

Harsh G.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

ChatGPT is real life saver for students

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT responds to my all sort of problems and questions providing accurate and in-depth explanation to the problem.

What is your favorite aspect of this product?

ChatGPT give a way to generate codes and tell in depth method and solutions in very easy way that we can understand any solution in one way go.

What do you dislike most about this product?

ChatGPT provides me outdated or useless solutions which term undefined and false information which give me inaccurate result in some situations.

What recommendations would you give to someone considering this product?

ChatGPT is time convenient and really a stress reducer for everyone by providing in-depth and accurate answer with reasoning.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Joy M.

Fantastic LLM, but requires new features.

Likeliness to Recommend

Pros

Cons

Nisha S.

ChatGPT: Accuracy and Reliability

Likeliness to Recommend

Pros

Harsh G.

ChatGPT is real life saver for students

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support