ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Aye P.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

a true game changer

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

One difference it has from others is that they are very dependable when it comes to giving a good response when asked properly

What is your favorite aspect of this product?

how it can give you different forms of responses especially if the previous response wasnt 100% suited.

What do you dislike most about this product?

most times i expect the 1st response to be perfect, on some occasions it usually isnt and would require some additional follow up questions.

What recommendations would you give to someone considering this product?

To find a way to make sure your questions are asked in a very clever way to gain top notch responses.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Nwanze V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

The software is amazing and easy to use

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

One thing that differentiates ChatGpt from other similar products is the ease of usage and customer satisfaction. It provides solution to every querry entered.

What is your favorite aspect of this product?

The writing assistant and the easy navigation of the software without any kind of difficulty.

What do you dislike most about this product?

The only thing I dislike about the product is the inability to humanize a write up it has written. Atimes the write ups are detected as AI generated when tested.

What recommendations would you give to someone considering this product?

Whoever that is considering this product should go ahead with it and be rest assured that you wouldn't be disappointed you did.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akintayo A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2025

promising AI that needs more organization

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

it has sophisticated natural language processing techniques, and it allows it to understand context and give appropriate, human-like responses.

What is your favorite aspect of this product?

it can be personalized and the website also includes advanced features such as web browsing capabilities and data analysis tools

What do you dislike most about this product?

it can give redundant and generic answers at times.

What recommendations would you give to someone considering this product?

Take advantage of Chatgpts ability to customize the AI for completing specific tasks for different industries (your industry)

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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