ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Chukwudi U.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Easy to use, I love it.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

I think ChatGPT stands out because of its advanced language understanding, versatile tool integrations and strong context retention.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT would be that it has the ability to generate high-quality, context-aware responses that adapt to a wide range of professional and creative needs.

What do you dislike most about this product?

The one limitation of ChatGPT is that it doesn't have real-time memory across sessions, so it cannot recall previous conversations unless when reminded.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, properly utilize its potential by using detailed prompts maximizing and leveraging its tool integrations, and experimenting with different applications to fit your workflow.

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Caring

Chiamaka I.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Smart and Surprisingly human interface.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is unique and different because it maintains context in conversations and generates human-like, natural responses that are both intuitive and personalized. I have used chatgpt for several purposes and I have never been let down at any time.

What is your favorite aspect of this product?

The fact that it can give instant and accurate responses and also modify it so well that it suits my interests.

What do you dislike most about this product?

The only thing I dislike about chatgpt is being overly cautious to responses to some prompts.

What recommendations would you give to someone considering this product?

Know your purpose and be specific in your prompts. Understand chatgpt limitations and always use follow up questions to get the best of the product.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Gift O.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

It helps make my work a little easier

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It is conversational at best, plus the pro features are amazing. It just help my ideation process better.

What is your favorite aspect of this product?

The multiple ideas feature. Where Chat gives multiple variations of the answer you are trying to derive and then you get to choose.

What do you dislike most about this product?

It can't search for current details when I ask it to.

What recommendations would you give to someone considering this product?

Absolutely good product for creation and ideation. You definitely want to try it. Plus, it's conversational too.

Pros

  • Continually Improving Product
  • Reliable
  • Saves Time
  • Helps Innovate

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