
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 95%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Enables Productivity
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Topic Generator
Grammar and Spellcheck
Article Summarizer
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Customization
Text Personalization
Templates
Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews

Emmanuella A.
- Role: Operations
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2025
ChatGPT: Conversational AI with Great Potential
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out with its advanced conversational AI, offering human-like dialogue, contextual understanding, and vast knowledge base, setting it apart from other chatbots and language models.
What is your favorite aspect of this product?
ChatGPT's ability to engage in conversational dialogue, understanding context and nuances, and responding thoughtfully, makes it an impressive and useful tool.
What do you dislike most about this product?
ChatGPT's limitations in providing up-to-date information, potential biases in training data, and occasional inaccuracies or nonsensical responses can be frustrating and detract from its overall usefulness.
What recommendations would you give to someone considering this product?
When considering ChatGPT, approach it as a useful tool for idea generation, research assistance, and creative exploration, but verify information and use critical judgment when evaluating its responses.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Joey m.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Reliable and saves time.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Chat GPT is reliable and offers a wide range of services compared to other similar product.
What is your favorite aspect of this product?
It is easy to use, reliable and saves time.
What do you dislike most about this product?
No dislike so far.
What recommendations would you give to someone considering this product?
Chat GPT will always make your work easier. choose Chat GPT any day.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Olanlokun S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Makes my research better and easy
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Very fast and easy to use. Can be used for a lot of programs
What is your favorite aspect of this product?
Deep research part
What do you dislike most about this product?
Can’t view some links
What recommendations would you give to someone considering this product?
Superb and great ai
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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