ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Emmanuella A.

  • Role: Operations
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT: Conversational AI with Great Potential

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its advanced conversational AI, offering human-like dialogue, contextual understanding, and vast knowledge base, setting it apart from other chatbots and language models.

What is your favorite aspect of this product?

ChatGPT's ability to engage in conversational dialogue, understanding context and nuances, and responding thoughtfully, makes it an impressive and useful tool.

What do you dislike most about this product?

ChatGPT's limitations in providing up-to-date information, potential biases in training data, and occasional inaccuracies or nonsensical responses can be frustrating and detract from its overall usefulness.

What recommendations would you give to someone considering this product?

When considering ChatGPT, approach it as a useful tool for idea generation, research assistance, and creative exploration, but verify information and use critical judgment when evaluating its responses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joey m.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Reliable and saves time.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chat GPT is reliable and offers a wide range of services compared to other similar product.

What is your favorite aspect of this product?

It is easy to use, reliable and saves time.

What do you dislike most about this product?

No dislike so far.

What recommendations would you give to someone considering this product?

Chat GPT will always make your work easier. choose Chat GPT any day.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Olanlokun S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Makes my research better and easy

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Very fast and easy to use. Can be used for a lot of programs

What is your favorite aspect of this product?

Deep research part

What do you dislike most about this product?

Can’t view some links

What recommendations would you give to someone considering this product?

Superb and great ai

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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