ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Akachukwu U.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing Product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Widespread integration with 3rd party applications

What is your favorite aspect of this product?

Ability to be interactive.

What do you dislike most about this product?

It doesnt work offline.

What recommendations would you give to someone considering this product?

Its hands down one of the best AI tools out there. Highly recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation

Elisha S.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but occasional inaccuracies

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

- NLP: Understands and generates human-like text. - Context: Remembers past interactions for coherent replies. - Versatile: Handles various tasks from chatting to problem-solving.

What is your favorite aspect of this product?

I love how ChatGPT remembers past interactions within a session. This makes conversations feel more natural and coherent, creating a more engaging and personalized experience for users.

What do you dislike most about this product?

While ChatGPT is quite advanced, one limitation is that it can sometimes generate responses that are too generic or not perfectly aligned with the user’s specific needs. This can occasionally make interactions feel less personalized.

What recommendations would you give to someone considering this product?

Set Clear Objectives: Know what you want to accomplish with ChatGPT. Whether it’s for customer service, content creation, or personal assistance, having specific goals will help you make the most of its features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Kritika C.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Enhancing ChatGPT: Suggestions for Personalization

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt differentiates itself with its conversational style, advanced language understanding, and continuous updates for a personalized user experience.

What is your favorite aspect of this product?

My favorite aspect of Chatgpt is its ability to understand context and engage in natural, flowing conversations, making interactions feel more intuitive and human-like.

What do you dislike most about this product?

What I dislike most about ChatGPT is that it sometimes struggles with maintaining context over longer conversations and can occasionally generate repetitive or off-topic responses.

What recommendations would you give to someone considering this product?

Try ChatGPT for its conversational abilities, use specific questions, and explore customization options, while being mindful of its context limitations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy