ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Seyi A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Fits any industry

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It has a much more robust ai language & data

What is your favorite aspect of this product?

It's customization

What do you dislike most about this product?

Data privacy and security is kinda non existent

What recommendations would you give to someone considering this product?

Just try it, you'd be shocked at the results

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Manik G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Powerful and Versatile Software

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its advanced language understanding, contextual memory, and versatility across various tasks. Its seamless integration with plugins, APIs, and real-time web access further enhances its functionality compared to similar AI models.

What is your favorite aspect of this product?

Its ability to generate accurate, context-aware responses and adapt to a wide range of tasks, from coding to creative writing, makes it highly versatile and efficient.

What do you dislike most about this product?

Limited real-time knowledge, occasional inaccuracies, and lack of full control over memory retention can sometimes affect the user experience.

What recommendations would you give to someone considering this product?

Understand its strengths and limitations—ChatGPT excels at generating text, coding, and problem-solving, but always verify critical information. For best results, provide clear prompts and iterate as needed. If using it for professional tasks, consider integrations with APIs and plugins to enhance functionality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Linus E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

One of the best AI product to use

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Accuracy and efficiency

What is your favorite aspect of this product?

AI writing assistant

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Best product

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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