ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Sharadindu R.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use, but requires training to adjust

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Ability to exactly understand my needs

What is your favorite aspect of this product?

Solutions in form of conversations

What do you dislike most about this product?

Sometimes misrepresentation of requirements

What recommendations would you give to someone considering this product?

Train the product to suit your purpose

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James W.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

I view Chatgpt as a necessity.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Unlike similar products that we have trialed or used, Chatgpt is multi-lingual and this has enabled my colleagues in other countries, where the primary language isn't english to use the tool to great effect, Also, Chatgpt's ability to be deployed for a wide range of use-cases sets it apart from similar products. Usually, alternatives to Chatgpt are able to do one thing well and are just focus on that., Chatgpt is the standout Generative AI tool that can perform a variety of tasks and do them well.

What is your favorite aspect of this product?

Chatgpt's user interface makes it easy to use, regardless of the technical competence of the intending user. The user interface mirrors a messenger chat interface ,requiring users to simply communicate with Chatgpt as they would communicate with friends, family or workmates on popular messenger services.

What do you dislike most about this product?

Despite the broad capability of Chatgpt, from my experience, it still requires a human to review its generated content. Regardless, whether we are using it in the customer service department as a chatbot or in the marketing department to analyze data.

What recommendations would you give to someone considering this product?

Chatgpt is not a permanent replacement for a human. It still needs human effort to refine the end-content it generates, regardless of the use-case.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Geofrey M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

EASY WEBSITE CODING

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Effective Service
  • Altruistic
  • Acts with Integrity