ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Craig M.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

An important conversation work assistant.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt differentiates self from similar products by the amount of things it can get done. Although, I have used it mainly as a writing assistant for content development, I have also used it for data analysis to great efficiency. In other departments in my company, Chatgpt is used to automate customer support activity, as a coding assistant, for analysis of market trends , translations and the list go on. Chatgpt can do so many things and does them well, this sets it apart from similar products,

What is your favorite aspect of this product?

Chatgpt's interface makes it easy and intuitive to use for anyone. Infact, anyone who has ever made use of a chat messenger can use Chatgpt to great efficiency. That it can be used, at least on a basic level without the user needing to have high technical knowledge, really does appeal to me the most.

What do you dislike most about this product?

Like similar tools, Chatgpt is still prone to misinformation and error. This is the reason why I have never relied on it to generate content , rather I use it as an assistant to help edit contents I write myself.

What recommendations would you give to someone considering this product?

As far as I am concerned, I view Chatgpt as a must have for all professionals of this time and age. Although it is not perfect, every team , department and company will have to use it in their own unique way to great efficiency.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ricardo Alberto M.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Awesome, helps to solve complex problems easily

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

The best and more accurate results

What is your favorite aspect of this product?

Image detection

What do you dislike most about this product?

Some times it's not accurate

What recommendations would you give to someone considering this product?

Be aware that specific topics information generated could content errors and inaccurate information

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Eric C.

  • Role: C-Level
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

This review was well thought out

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Te ability to track use

What is your favorite aspect of this product?

The software is intuitive

What do you dislike most about this product?

The tech support is at time difficult

What recommendations would you give to someone considering this product?

Proper planning

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Effective Service