ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
96%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Fair
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Article Summarizer

86

Grammar and Spellcheck

86

Topic Generator

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

81

Text Personalization

81

Integration

80

Templates

79

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

86

Business Value Created

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Data Integration

80

Ease of Customization

79

Ease of IT Administration

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Igbogbayi S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2025

It’s was an amazing software to subscribers into

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It’s give access to GPT-4 turbo and also has a built in tools & memory for pro and enterprise tires. It’s also has easy to use and friendly interface.

What is your favorite aspect of this product?

My favorite aspect it’s is the ability to combine multiple powerful tools in one seamless conversation.

What do you dislike most about this product?

I have no dislike of the product because am currently still using it and the features had been great

What recommendations would you give to someone considering this product?

To be clear and specific with your prompt and use steps by steps request for complex tasks. However, utilize built in tools for pro and and enterprise users

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Esther E.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

"ChatGPT: A Powerful and Versatile AI tool

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiates itself from other similar products through several unique features: 1. Advanced Conversational Ability: It can maintain context over multiple exchanges, making conversations feel more natural and coherent compared to many chatbots that offer isolated responses. 2. Wide Range of Knowledge: ChatGPT is trained on vast amounts of data, allowing it to assist with a diverse set of topics, from casual conversations to specialized knowledge areas. 3. Customizability: ChatGPT can adapt to various tones, helping users get answers in formal, casual, or creative styles based on their needs. 4. Continuous Learning.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to maintain a coherent, context-rich conversation. It allows for more natural exchanges, adapting to user input and making the experience feel more personalized and engaging compared to simpler chatbots. This adaptability makes it useful for everything from casual chats to more detailed, problem-solving tasks.

What do you dislike most about this product?

What I dislike most about ChatGPT is its lack of real-time internet access. While it has a vast pre-trained knowledge base, it cannot retrieve live information, which means it can't provide the most up-to-date news or details about current events. This can limit its usefulness in some scenarios.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, I recommend: 1. Understand its capabilities: It’s great for providing explanations, brainstorming, generating ideas, and engaging in thoughtful conversations, but it’s not a replacement for specialized tools in certain fields (e.g., real-time news, specific data analysis). 2. Use it for content creation: Whether for writing, coding, or brainstorming, it’s excellent for getting initial drafts, suggestions, or answers to complex questions. 3. Be mindful of limitations: Although highly accurate in many areas, it can occasionally provide incomplete or incorrect responses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Promise S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural conversation flow, versatility across tasks, and ability to personalize responses, making it feel more like a helpful human assistant than a typical AI.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how naturally it holds conversations while adapting to your tone and needs—like chatting with a super-smart friend who’s always available.

What do you dislike most about this product?

One downside is that ChatGPT can sometimes give confident-sounding answers that aren't fully accurate, so it's important to double-check facts—especially for critical info.

What recommendations would you give to someone considering this product?

I’d definitely recommend ChatGPT to anyone looking for a smart, flexible assistant—whether you’re writing, learning, coding, or just need quick answers, it’s a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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