
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
2
Since last award
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 96%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Helps Innovate
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Article Summarizer
Grammar and Spellcheck
Topic Generator
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Customization
Text Personalization
Integration
Templates
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews

Igbogbayi S.
- Role: Consultant
- Industry: Consulting
- Involvement: Initial Implementation
Submitted May 2025
It’s was an amazing software to subscribers into
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It’s give access to GPT-4 turbo and also has a built in tools & memory for pro and enterprise tires. It’s also has easy to use and friendly interface.
What is your favorite aspect of this product?
My favorite aspect it’s is the ability to combine multiple powerful tools in one seamless conversation.
What do you dislike most about this product?
I have no dislike of the product because am currently still using it and the features had been great
What recommendations would you give to someone considering this product?
To be clear and specific with your prompt and use steps by steps request for complex tasks. However, utilize built in tools for pro and and enterprise users
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.

Esther E.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2025
"ChatGPT: A Powerful and Versatile AI tool
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT differentiates itself from other similar products through several unique features: 1. Advanced Conversational Ability: It can maintain context over multiple exchanges, making conversations feel more natural and coherent compared to many chatbots that offer isolated responses. 2. Wide Range of Knowledge: ChatGPT is trained on vast amounts of data, allowing it to assist with a diverse set of topics, from casual conversations to specialized knowledge areas. 3. Customizability: ChatGPT can adapt to various tones, helping users get answers in formal, casual, or creative styles based on their needs. 4. Continuous Learning.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is its ability to maintain a coherent, context-rich conversation. It allows for more natural exchanges, adapting to user input and making the experience feel more personalized and engaging compared to simpler chatbots. This adaptability makes it useful for everything from casual chats to more detailed, problem-solving tasks.
What do you dislike most about this product?
What I dislike most about ChatGPT is its lack of real-time internet access. While it has a vast pre-trained knowledge base, it cannot retrieve live information, which means it can't provide the most up-to-date news or details about current events. This can limit its usefulness in some scenarios.
What recommendations would you give to someone considering this product?
If you're considering ChatGPT, I recommend: 1. Understand its capabilities: It’s great for providing explanations, brainstorming, generating ideas, and engaging in thoughtful conversations, but it’s not a replacement for specialized tools in certain fields (e.g., real-time news, specific data analysis). 2. Use it for content creation: Whether for writing, coding, or brainstorming, it’s excellent for getting initial drafts, suggestions, or answers to complex questions. 3. Be mindful of limitations: Although highly accurate in many areas, it can occasionally provide incomplete or incorrect responses.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Promise S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2025
"Powerful, Versatile, and Surprisingly Human
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out for its natural conversation flow, versatility across tasks, and ability to personalize responses, making it feel more like a helpful human assistant than a typical AI.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is how naturally it holds conversations while adapting to your tone and needs—like chatting with a super-smart friend who’s always available.
What do you dislike most about this product?
One downside is that ChatGPT can sometimes give confident-sounding answers that aren't fully accurate, so it's important to double-check facts—especially for critical info.
What recommendations would you give to someone considering this product?
I’d definitely recommend ChatGPT to anyone looking for a smart, flexible assistant—whether you’re writing, learning, coding, or just need quick answers, it’s a game-changer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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