ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.3 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
96%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Saves Time
  • Continually Improving Product
  • Enables Productivity

Feature Ratings

Average 86

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Violet B.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Great tool to use for writing skill enhancement

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Its conversational interface, NLP capabilities( enables it to comprehend complex language, including nuances, idioms, and content-specific expressions) and continuous learning( its machine learning algorithms allow it to learn from user interactions, improving its responses and adapting to new topics and domains).

What is your favorite aspect of this product?

I love its conversational interface, which makes it easy for users to ask questions, provide context and receive relevant responses.

What do you dislike most about this product?

Its image and video generation still needs a lot of improvement

What recommendations would you give to someone considering this product?

When considering this product; define your goals and assess requirements, familiarize yourself with its capabilities and limitations and plan for integration and customization, ensure data quality and security, and monitor progress to evaluate ROI. It would also be important to stay updated with its developments to maximize its potential.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Effective Service

Oreofe A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Ease of use but not 100% there yet.

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

The pioneering pace in the field, seeing as they had the edge in terms of early adoption and implementation.

What is your favorite aspect of this product?

The product is overall solid, and I believe my favorite is the easy API implementation for a good library of languages and software.

What do you dislike most about this product?

Nothing really, but like most tools, there's still room for improvement, and I know in the near future the perfect AI would be made available.

What recommendations would you give to someone considering this product?

I would highly recommend ChatGPT, for a number of reasons but majorly for how easily it integrates into solutions.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Client's Interest First
  • Transparent
  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2024

Excellent product!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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