Amazon

Amazon WorkSpaces

Composite Score

7.7 /10

CX Score

7.9 /10

26 Reviews Write a Review

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What is Amazon WorkSpaces?

Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces can provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. Amazon WorkSpaces helps eliminate the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI), which helps simplify your desktop delivery strategy.

Company Details

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Amazon WorkSpaces Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon WorkSpaces.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

81 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 88%
Conflict Resolution:: 92%
Strategy & Innovation:: 92%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon WorkSpaces?

9% Negative

7% Neutral

84% Positive

Pros

Generous Negotitation
Includes Product Enhancements
Appreciates Incumbent Status
Respectful

Feature Ratings

Average 75

Networked Enterprise

Customizable Branding

Document Management

Calendars

App Delivery and Access

Interactive Organizational Chart

Workflow & Approvals

Broadcast to TVs

Employee Engagement

Integrations

Listings

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Customization

Usability and Intuitiveness

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Desktop as a Service

Score 8.2

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Amazon WorkSpaces Reviews

Satvik S.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

User friendly but laggier than competing products.

Likeliness to Recommend

6 /10

What differentiates Amazon WorkSpaces from other similar products?

User friendliness and app integration.

What is your favorite aspect of this product?

Ease of use and less training required along-with less complexity in app installation.

What do you dislike most about this product?

High latencies in responses.

What recommendations would you give to someone considering this product?

Make sure that the AWS servers are close to your location for satisfactory performance. Otherwise, it might hinder productivity.

Pros

Security Protects
Reliable
Trustworthy
Respectful

Cons

Less Effective Service
Slower Product Innovation
Less Performance Enhancing

Jaykumar K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Amazon WorkSpaces: Secure cloud desktops

Likeliness to Recommend

9 /10

What differentiates Amazon WorkSpaces from other similar products?

Compared to competitors, Amazon WorkSpaces shines with its seamless integration with other AWS services. This streamlines access to essential tools and simplifies our cloud environment. The variety of WorkSpaces options allows us to choose the perfect balance of performance and cost for each team member. It's a secure and scalable solution!

What is your favorite aspect of this product?

Amazon WorkSpaces has been a productivity boon for our team. The secure, cloud-based desktops provide seamless access from anywhere, and the ease of managing user permissions is fantastic. While offline editing would be a plus, the overall flexibility and security are unmatched.

What do you dislike most about this product?

Amazon WorkSpaces has been a great solution for our on-the-go team. The secure access to desktops is fantastic! The only minor drawback is the lack of robust offline document editing capabilities. Occasional connectivity issues can disrupt workflows. However, the overall benefits far outweigh this.

What recommendations would you give to someone considering this product?

For secure and streamlined cloud desktops, Amazon WorkSpaces shines. The easy setup and management make it a great choice. While offline document editing isn't currently available, the overall performance and scalability are excellent.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Shivank D.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Secure, fast and Responsive software

Likeliness to Recommend

7 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon WorkSpaces is different because it can change in size depending on how many people are using it. It keeps your work safe and organized, so you don't have to worry. And you only pay for what you use, which makes it a good choice for saving money.

What is your favorite aspect of this product?

i find Amazon WorkSpaces helpful because it can easily adjust the number of virtual desktops needed. It keeps their work secure, and they only pay for what they use, making it a budget-friendly option. Plus, it's simple to set up and use, making work more efficient.

What do you dislike most about this product?

Amazon WorkSpaces is sometime challenging to set up initially. Occasionally, there may be performance issues, especially with larger workloads. Additionally, the cost can add up if usage exceeds initial estimates.

What recommendations would you give to someone considering this product?

My recommendation for using Amazon WorkSpaces is to start with a thorough setup guide to overcome initial challenges. Additionally, monitor your usage to avoid unexpected costs, ensuring a smooth and cost-effective virtual desktop solution.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Effective Service

Amazon WorkSpaces

What is Amazon WorkSpaces?

Company Details

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Amazon WorkSpaces Ratings

87 Likeliness to Recommend

81 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Amazon WorkSpaces?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Customizable Branding The app supports brand affinity by allowing customizable user interfaces with corporate assets such as logos and pictures of office space.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Calendars Ability to manage and view employee schedules, and book meetings.

App Delivery and Access Provides users with access to apps they need to be productive.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Broadcast to TVs The ability to broadcast your digital workplace to large screen TVs in an office.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Listings A place to list things for sale or swap.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Desktop as a Service

Amazon WorkSpaces Reviews

Satvik S.

User friendly but laggier than competing products.

Likeliness to Recommend

Pros

Cons

Jaykumar K.

Amazon WorkSpaces: Secure cloud desktops

Likeliness to Recommend

Pros

Shivank D.

Secure, fast and Responsive software

Likeliness to Recommend

Pros

Most Popular Amazon WorkSpaces Comparisons

Microsoft Teams

Workplace from Meta

Zoho Connect

Microsoft Viva Engage (Yammer)

LumApps

Citrix Digital Workspace

Feature Ratings

Networked Enterprise

Customizable Branding

Document Management

Calendars

App Delivery and Access

Interactive Organizational Chart

Workflow & Approvals

Broadcast to TVs

Employee Engagement

Integrations

Listings

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Customization

Usability and Intuitiveness

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement